Farmington Hills, MI, July 04, 2012 --(PR.com
)-- As it closes out its research for the first half of 2012, Talk of the Town News has noted a slight increase in businesses winning its CMUS Talk of the Town Customer Satisfaction Award as businesses are paying more attention to their online reputations.
The prestigious Talk of the Town Awards honor those companies and professionals in the United States and Canada that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks and business-rating services. The awards are sponsored by Talk of the Town News and Celebration Media U.S. (CMUS), leaders in providing businesses with strategies for improving customer service.
Celebration Media’s dedicated team of researchers spend more than 18,000 hours analyzing customer experiences and rating each company or professional using a unique star rating system, CMUS Power Ratings™, to determine the award winners. Only those businesses with enough positive feedback, scores, awards and accolades to reach a 4-star to 5-star rating win the award.
Today, millions of people are using websites to write reviews of companies and learn from one another’s feedback prior to deciding where to go, which products to use or whose services to trust. “Everything is geared at protecting the consumer, yet business reputations are left extremely vulnerable,” says Dale Jaslove, publisher of Customer Care News, a national trade magazine for customer care directors. “Thanks to the unique, unbiased rating system, the research is valuable for both business owners and consumers. Because the score represents a ‘static annual rating,’ it helps business owners gain more control of their image and reputation, which is extremely important, while also allowing consumers to see an overall picture of customers’ experiences.”
The types of organizations and professionals eligible to receive these awards include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
CMUS and Talk of the Town News have been awarding companies with this distinction for four years. To see all recipients of the Talk of the Town Awards or for more information about Celebration Media and Talk of the Town News, visit www.talkofthetownnews.com or call 877-498-6405.
About Celebration Media U.S.
Celebration Media U.S. provides companies with valuable information on improving customer care, through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award, while also giving consumers a tool to find the top consumer-rated businesses in the United States and Canada.