London, United Kingdom, January 05, 2013 --(PR.com
)-- Bühler delivers innovative products and excellent customer support worldwide. The recently launched Ultra range of polisher and whitener, for example, has enabled customers to meet high capacity milling requirements. Various new upgrade kits for optical sorters has also been well received, as it reduces maintenance and cuts costs. Bühler’s approach to its partnership with customers is to enter into an active dialogue. The customer service & application centres provide the platform to support this – leading to maximum profitability and operational efficiency.
These centres are located in many countries; Thailand, China, India, United Kingdom, Russia, Ukraine, Brazil, Argentina, Guatemala and other countries in The EU. They offer excellent service based on each country’s language, regulations, customs and rice processing requirements.
Nick Wilkins, Bühler’s Director of Sales & Rice Processing commented, “By listening to our customers, we understand that it is critical to provide innovation with local knowledge. This, coupled with local application centres and local manufacturing, enables us to provide excellent customer services at competitive prices.”
All centres are staffed by highly trained personnel, including product and application specialists. Customers are able to see samples of their product run through Bühler equipment, so that they can be absolutely confident that they are making the right choice for their application. The availability of this service at a nearby location, saves valuable time and travelling costs.
Customers can also opt for individually tailored service and maintenance packages, such as “Total Care” or purchase upgrade kits and spare parts. Such packages improve the customer’s uptime and productivity. These services are supported locally by the customer service & applications centres, to ensure a fast turnaround and ready availability of spares. Most importantly, customers benefit from knowing their fixed and running costs in advance.
The centres also offer training courses to help make the most of the equipment. Customers can sign on for standard courses on pre-scheduled dates or can, in consultation with the centre staff, construct an individually tailored course to meet their specific needs.
Wilkins added, “Bühler is the leading supplier and manufacturer of innovative solutions for the food processing industry, and will continue to strive to provide the best for its customers. Listening, innovating and providing excellent service – we look forward to another 150 years of successful partnerships with the worlds processors.”