Sliema, Malta, June 23, 2013 --(PR.com
)-- At the recent launch of his newly revised audio program on quality customer service, Frank Borg emphasized that "offering quality customer service is the key to retain customers and generate new and increased business." He insisted that "quality customer service is fundamental to business growth" and that "competitive markets demand that companies offer quality customer service otherwise their days of profits are numbered." Customers are vital to the survival and success of any organization, which begs that "staff at any level of every company treat their customers as VIP's." Staff training in this area is vital and Frank Borg's new audio program, Dazzle Customers with Sterling Service, has been prepared with the aim of delivering easy to understand modules that offer cutting edge skills in delivering the very best in customer service. His content-rich audio program comes with supporting notes, an exercise workbook to induce action, and an instructors manual to help managers train their staff and keep them motivated. His program also offers the possiblity of applying for a participation certificate. For more information on this and other exciting programs, please visit www.FrankBorg.com.