Acton, MA, May 14, 2014 --(PR.com
)-- The Brookeside Group, a consulting, training and technology firm specializing in client relationship management, took home the Gold Stevie Awards medal for ‘Customer Service Consulting Practice of the Year’ at the awards ceremony on Feb. 25, 2013 in Las Vegas. The Boston based firm was also awarded a Bronze medal for ‘Customer Service Training Practice of the Year.’
“Winning ‘Customer Service Consulting Practice of the Year’ is a testament to our commitment to our clients and our continued success helping them create and maintain strong business relationships,” said Tom Cates, president of The Brookeside Group. “We are honored to be recognized as a leader and innovator in the field of customer relationship consulting and training.”
In the ‘Customer Service Consulting Practice of the Year’ category, Brookeside won gold for its outstanding work with a Fortune 1000 property insurer.
The client engaged Brookeside to assess and streamline their client engagement process. Brookeside facilitated an intensive session to make the process more efficient and effective. A group of key stakeholders from all levels of the organization (essentially all those who touch the process) gathered for five productive days to develop a new, customer-centric process. The new process focuses on ensuring customers renew annually while achieving business goals together.
The medals were presented by the Stevie® Awards, which hosts many of the world's leading business honors ceremonies, including the prestigious American Business Awards. More than 1,100 entries from organizations around the world were submitted to this year’s Stevie® Awards for Sales & Customer Service. Winners were determined by a panel of industry professionals who were invited by the Stevie organization to judge finalists on a 10-point scale.