Pulse of the City News Announces Consecutive Customer Satisfaction Award Winners

With 2015 results coming in, several companies have earned their second straight Pulse of the City Customer Satisfaction Award.

Lapeer, MI, August 27, 2015 --(PR.com)-- Pulse of the City News has begun announcing the winners of the 2015 Pulse of the City Customer Satisfaction Award, and a host of consecutive-year winners have been named.

In affiliation with The Stirling Center for Excellence, Pulse of the City researches building and construction companies to identify those companies that provide more than just great design and construction services, but also a great customer experience.

The Pulse of the City News research team accepts public and industry nominations and also scours multiple sources, including online customer reviews, blogs, websites, awards and more to put together a balanced and objective rating for each company. The Customer Satisfaction Award is reserved for those earning the highest ratings of 4 or 5 stars.

As a service to industry professionals responsible for hiring building and construction companies for new projects, Pulse of the City News performs its independent research on a rolling annual basis. As the 2015 results come in, several companies have received the award for a second straight year.

Among those companies that have won for the second year in a row is Divine Roofing, Inc. of Colorado Springs, Colo. (www.divineroofinginc.com). This family-owned-and-operated company provides full-service residential and commercial roofing services to the greater Colorado Springs area, and has earned the highest possible rating of 5 stars from Pulse for 2015.

Thumbs Up Construction Services, LLC of West Chester Twp., Ohio (www.thumbsupcs.com), serves the Cincinnati area with a host of maintenance and construction services including, but not limited to, painting, drywall, framing, landscaping, demolition, concrete work and drainage work. Thumbs Up also received a 5-star rating for 2015.

Armstrong Air & Heating of Winter Garden, Fla. (www.armstrongairinc.com), received a second straight 5-star rating for providing excellent customer service. This full-service HVAC contractor has been meeting the heating and air conditioning needs of Orlando and the surrounding area for nearly four decades, building a list of satisfied clients.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Additionally, by determining an annual rating for companies, there is a stability that tells the whole story, not just what the company did last week, and also avoids succumbing to unfounded negative commentary that may be featured prominently in other rating systems. Pulse’s research and ratings identify the reality through the smoke and noise and gives comfort and confidence to consumers.

Frank Andrews, Founder of The Stirling Center, says, “We are especially happy to find those elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems. They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

If you are hiring for a project and wish to verify whether the candidates earned the Pulse Award, search for that information at www.pulseofthecitynews.com/search.php.

If you wish to learn more about nominating a company for Pulse Award consideration, go to www.pulseofthecitynews.com/nominations. If you’d like to nominate a recent construction project to be featured on our website and in our publications, go to www.pulseofthecitynews.com/project-reviews.

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.pulseofthecitynews.com.
Pulse of the City News
Jamie Rawcliffe