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2015 Pulse of the City Customer Satisfaction Award Winners Serve Customers Across the Country

2015 Pulse Customer Satisfaction Award winners can be found across the country, providing high-quality construction services and top-notch customer service.

Lapeer, MI, November 12, 2015 --( Building and construction companies across the country are among the most recent winners of the 2015 Pulse Customer Satisfaction Award, including several back-to-back winners.

In affiliation with The Stirling Center for Excellence, Pulse of the City New researches building and construction companies to identify those that provide more than just great design and construction services, but also a great customer experience.

As a service to industry professionals responsible for hiring building and construction companies for new projects, Pulse of the City News performs its independent research on a rolling annual basis. The Pulse research team accepts public and industry nominations and also scours multiple sources, including online customer reviews, blogs, websites, awards and more to put together a balanced and objective rating for each company. The Customer Satisfaction Award is reserved for those earning the highest ratings of 4 or 5 stars.

Aquamarine Pools of Texas in Georgetown, Texas, ( has won the Pulse Award again in 2015 with a 5-star rating thanks to satisfied customers. In business for nearly two decades, the Aqua Group has locations throughout Texas and specializes in in-ground fiberglass and carbon fiber composite pools.

If It’s Wood of Huntsville, Ala., ( also received a 5-star rating in 2015. The company has been providing handcrafted cabinets for residential and commercial clients for 25 years, striving to please customers with each and every project.

Advanced Improvements LLC of Mystic, Conn., ( is a consecutive Pulse Award winner. As a full-service general contractor, Advanced Improvements provides a spectrum of services to residential and commercial clients in Connecticut and Rhode Island, including roof repair, kitchen remodels and home additions.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Additionally, by determining an annual rating for companies, there is a stability that tells the whole story, not just what the company did last week. This also avoids succumbing to unfounded negative commentary that may be featured prominently in other rating systems. Pulse’s research and ratings identify the reality through the smoke and noise and give comfort and confidence to consumers.

Frank Andrews, Founder of The Stirling Center, says, “We are especially happy to find those elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems. They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

If you are hiring for a project and wish to verify whether the candidates earned the Pulse Award, search for that information at

If you wish to learn more about nominating a company for Pulse Award consideration, go to If you’d like to nominate a recent construction project to be featured on our website and in our publications, go to

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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