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Pulse of the City News Honors Latest Customer Satisfaction Award Winners

Pulse of the City News’ latest group of customer satisfaction award winners includes many multi-year winners with 5-star ratings.

Lapeer, MI, April 06, 2016 --( As the latest results of Pulse of the City News’ customer satisfaction research are announced, several elite multi-year winners have been named.

In affiliation with The Stirling Center for Excellence, Pulse of the City researches building and construction companies to identify those companies that provide more than just great design and construction services, but also a great customer experience.

The Pulse of the City News research team accepts public and industry nominations and also scours multiple sources, including online customer reviews, blogs, websites, awards and more to put together a balanced and objective rating for each company. The Customer Satisfaction Award is reserved for those earning the highest ratings of 4 or 5 stars.

As a service to industry professionals responsible for hiring building and construction companies for new projects, Pulse of the City News performs its independent research on a rolling annual basis. As the most recent results come in, several companies have received the award for a second or third time.

Home Exteriors Energy Consultants, Inc. of Vienna, Va., ( is among the consecutive-year winners with a 5-star rating for 2015. With nearly three decades of experience in the industry, Home Exteriors Energy Consultants provides installation of windows, siding and doors for the surrounding communities.

Healthy Basement Systems of Medford, N.Y., ( is another 5-star winner for 2015, providing Suffolk and Nassau counties with waterproofing, mold removal, crawl space repair and foundation repair services.

Renown Construction, Inc. of Lewisville, Texas, ( also has a couple of 5-star ratings to its credit. Renown Construction offers commercial, residential and industrial roof repair and installation services for the greater Dallas area.

Ryan’s Masonry LLC of Plattsburgh, N.Y., ( is another 5-star winner. The company provides stone, brick, block, concrete and slate work, and has also recently added custom carpentry and roofing to its list of services.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Additionally, by determining an annual rating for companies, there is a stability that tells the whole story, not just what the company did last week, and also avoids succumbing to unfounded negative commentary that may be featured prominently in other rating systems. Pulse’s research and ratings identify the reality through the smoke and noise and gives comfort and confidence to consumers.

Frank Andrews, Founder of The Stirling Center, says, “We are especially happy to find those elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems. They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

If you are hiring for a project and wish to verify whether the candidates earned the Pulse Award, search for that information at

If you wish to learn more about nominating a company for Pulse Award consideration, go to If you’d like to nominate a recent construction project to be featured on our website and in our publications, go to

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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