Irvine, CA, April 14, 2016 --(PR.com
)-- Irvine-based College Works Painting has been recognized by The Talk Awards for its continued reputation of top-notch customer service with the 2016 Talk Award for Excellence in Customer Satisfaction.
“We are grateful to be recognized as a Talk Award Winner,” says Matthew Stewart, co-founder and co-CEO of College Works Painting. “We understand that our customer satisfaction, referrals and reviews dictate our success in the future and we will continue to work to be the most customer-centric painting company in the world.”
To ensure customer satisfaction remains a top priority, College Works Painting has invested in technology and systems to measure customer satisfaction, including its recent addition of Net Promoter Score®. Adding to that is a company-wide competition to get employees on board with providing a high level of customer service and fast problem resolution.
“We measure resolutions in minutes and hours and compete between divisions to see who can resolve customer issues the fastest,” says Stewart. “Division heads compete for the best Net Promoter Score®, and we discuss it at all company-wide meetings. With 95% of the staff paid based on profits, everyone takes a hit if there are added costs to improve quality on particular jobs, so the stakes are high.”
College Works Painting also has a team of people who travel to analyze safety and customer satisfaction on the job sites. Furthermore, surveys, referral programs and bonuses/scholarships for customer satisfaction also motivate employees to make sure they are putting customers first.
Other ways the company is using technology to improve customer satisfaction include streamlining the bidding process to make it less time consuming for customers and more user friendly during the bidding and sales process. “We are also using Google Earth to analyze jobs pre-production to ensure the best methods of addressing our jobs,” says Stewart.
“Having great customer service is the cornerstone to a fantastic business, and learning how to deliver that is our number-one goal as a company,” says Stewart. “Receiving the Talk Award shows that we are progressing very well, and we will continue to evolve our program to make it better.”
About College Works Painting
Each year, College Works Painting hires more than 2,000 college students who then provide painting services for more than 10,000 customers across the nation. This paid internship opportunity enables students to run their own painting company, developing a variety of skills such as marketing, sales, management and relationship building.
College Works Painting also supports the local communities in many ways with man-hours, financial support, collecting goods and by requesting participation of its customers and team members. In addition, the district managers perform Charity Paints each year nationwide, refinishing the houses of needy families. The company proudly supports a host of organizations, including Augie’s Quest, Make A Wish Foundation, Entrepreneurs’ Organization, Secret Service Summit, St. Jude Children’s Research Hospital, Share Our Selves, Corazon and Health Network Foundation.
College Works Painting is headquartered in Irvine at 1682 Langley Avenue. For more information, call 888-450-9675 or go online to www.collegeworks.com. Follow the company online at www.facebook.com/collegeworks and www.twitter.com/college_works.
About The Talk Awards
The Talk Awards were created by The Research Company to calculate customer satisfaction ratings for a variety of businesses, based on customer feedback online, and help businesses gain control of their image and reputation by providing consumers a fair and unbiased overview of their business. Only the highest rated businesses, those with a 4-star to 5-star rating, win The Talk Award. For more information about The Talk Awards, call 877-712-4758 or go online to thetalkawards.com.