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Pulse of the City News Honors 5-Star Customer Satisfaction Award Winners

Among Pulse of the City News’ most recent customer satisfaction honorees for 2016 are several companies with a record of 5-star ratings.

Lapeer, MI, May 13, 2016 --( As Pulse of the City News continues to roll out its 2016 Pulse Customer Satisfaction Award Winners, many have earned the award by achieving the highest possible rating of 5 stars.

In affiliation with The Stirling Center for Excellence, Pulse of the City researches building and construction companies to identify those companies that provide more than just great design and construction services, but also a great customer experience.

Pulse’s research team accepts public and industry nominations and also scours multiple sources, including online customer reviews, blogs, websites, awards and more to put together a balanced and objective rating for each company. The Customer Satisfaction Award is reserved for those earning the highest ratings of 4 or 5 stars.

Full Nelson Plumbing, Inc. of Kansas City, Mo., ( has received the prestigious Pulse Award for three straight years, earning a 5-star rating each time. To find out more about this residential and commercial plumbing contractor with a great customer service record, visit the company’s Star Page at

Another three-consecutive-year winner is Dry Guys Basement Systems of Woodstown, N.J. ( This company employs certified, highly trained, licensed specialists to handle basement waterproofing, along with crawl space and foundation repair. Visit its Star Page at

Greenway Building & Design Services LLC of Fairfax, Va., provides a total turnkey construction and development solution for residential, retail, commercial and education projects. Greenway Building & Design received its first Pulse Award this year, with a 5-star rating. Visit its Star Page at

Armstrong Air & Heating of Winter Garden, Fla., ( recently earned its third straight Pulse Award with a 5-star rating from its customers. Armstrong provides air-conditioning and heating repair and installation services throughout the greater Orlando area. Visit the company’s Star Page at

Independent Finishing Concrete of Independence, Mo., ( has also received its third straight Pulse Award. The family-owned-and-operated company has served the Kansas City area for more than 25 years, and specializes in residential concrete work. Visit its Star Page at

Phil Beaulieu & Sons Home Improvement, Inc. of Chicopee, Mass., ( just earned its second Pulse Customer Satisfaction Award with another 5-star rating for 2016. Serving Western Massachusetts for 45 years, Phil Beaulieu & Sons Home Improvement handles siding, roofing, windows, doors, porches and decks. Visit the company’s Star Page at

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Additionally, by determining an annual rating for companies, there is a stability that tells the whole story, not just what the company did last week, and also avoids succumbing to unfounded negative commentary that may be featured prominently in other rating systems. Pulse’s research and ratings identify the reality through the smoke and noise and gives comfort and confidence to consumers.

Frank Andrews, Founder of The Stirling Center, says, “We are especially happy to find those elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems. They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

If you are hiring for a project and wish to verify whether the candidates earned the Pulse Award, search for that information at

If you wish to learn more about nominating a company for Pulse Award consideration, go to If you’d like to nominate a recent construction project to be featured on our website and in our publications, go to

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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