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2016 Spectrum Award Winners Honored by City Beat News for Achieving High Customer Satisfaction Ratings

City Beat News announces 2016 Spectrum Award Winners that have provided excellent customer service and earned high ratings from customers.

Lapeer, MI, May 26, 2016 --( City Beat News (CBN) has announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction. Among those businesses honored are some first-time winners as well as consecutive-year winners — covering a host of industries from restaurants to jewelers.

Among those restaurants honored is three-year winner Copper Pot Indian Grill of Minneapolis, Minn. ( The restaurant has earned the highest possible rating of 5 stars each year, and blends traditional Indian flavors with a contemporary dining experience in downtown Minneapolis. For more information, visit the restaurant’s Star Page at

A California restaurant with four locations, Tavern+Bowl ( has also received high customer satisfaction ratings in both 2015 and 2016. EastLake Tavern+Bowl (Chula Vista), Costa Mesa Tavern+Bowl (Costa Mesa), North County Tavern+Bowl (Escondido) and East Village Tavern+Bowl (San Diego) all provide a dining and entertainment alternative featuring an extensive menu, sports packages, bowling lanes and more. For more information, visit each location’s Star Page at,, or

Another business making a name for itself for high-quality food and customer service is Oakville Grocery in Oakville, Calif. ( The oldest continually operating grocery store in the state, Oakville Grocery offers a highly curated selection of best products from farmers, artisans and purveyors in the Napa and Sonoma Valleys. For more information on this 5-star business, visit its Star Page at

Allen’s Jewelers of Charlotte, N.C., ( received its first prestigious Spectrum Award this year with a 5-star rating. The family-owned store has been serving the community for more than 25 years with high-quality jewelry as well as appraisals and repairs. Check out the store’s Star Page at

Alvi Armani of Beverly Hills, Calif. ( earned back-to-back Spectrum Awards with two straight 5-star ratings. The hair restoration clinic has been providing world-class surgical hair restoration and transplantation surgery to patients since 1999. For more information visit the clinic’s Star Page at

In partnership with The Stirling Center for Excellence, CBN recognizes these companies for providing an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.

Spectrum winners are announced on and elsewhere for the benefit of consumers and businesses, both of which want unbiased research regarding customer service. Consumers can verify a company’s status as a Spectrum winner and know they can anticipate the great service others have had, while businesses want to know how they stack up in the eyes of their customers.

CBN provides the results of its research to the public and businesses at no charge, reporting on its findings to consumers and business owners on a rolling annual basis. The assessment of performance over a longer time period leads to a more balanced and reliable indicator of expected future performance than rating systems that gyrate with daily new reports or claims.

“Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says CBN Editor Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Star Page highlighting further information.” Check to verify if a company has earned CBN’s independently researched Spectrum Award.

“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies who place an emphasis on providing an outstanding customer experience.”

About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to enable and encourage excellence across many fields, wherever it can. The Stirling Center,, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.

City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
City Beat News
Jamie Rawcliffe

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