Lapeer, MI, June 11, 2016 --(PR.com
)-- City Beat News (CBN) has announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction. Among those companies honored are some first-time winners as well as consecutive-year winners.
In partnership with The Stirling Center for Excellence, CBN recognizes these companies for providing an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.
Among the most recent honorees is Haveli Indian Restaurant in St. Louis, Mo. (www.havelistl.com). The two-time Spectrum Award winner serves authentic North Indian cuisine (both vegetarian and non-vegetarian) featuring the hospitality traditions of India. The restaurant offers a lunch and dinner buffet, as well as carryout and catering. For more information, visit the restaurant’s Star Page at https://awards.citybeatnews.com/Haveli-Indian-Restaurant.
Another restaurant, El Andariego of Ashton, Md., (www.elandariegomexicanrestaurant.com) received its first Spectrum Award in 2016, with the highest possible rating of 5 stars. El Andariego is a neighborhood, family-run restaurant specializing in authentic Mexican and Salvadoran food. Serving the community for more than 15 years, the restaurant features a traditional menu, as well as a European-influenced specials menu. For more information, visit its Star Page at https://awards.citybeatnews.com/El-Andariego.
Another first-time winner is Addison Taylor Fine Jewelry of Scottsdale, Ariz. (www.addisontaylorfinejewelry.com). Owner and jewelry designer Scott Berger opened the store in 2004, combining the distinction of a luxury jeweler with the warmth of a family business. The store has an unlimited selection of diamonds and precious stones for clients to choose from, and every client receives a personal consultation with Berger. For more information, visit the store’s Star Page at https://awards.citybeatnews.com/ADDISON-TAYLOR-FINE-JEWELRY.
Kathy Patmore DDS in Santa Barbara, Calif., (www.centerformicrodentistry.com/patmore/) received its second straight Spectrum Award with a 5-star rating for both 2015 and 2016. An endodontics specialist, Dr. Patmore has been in private practice for more than 20 years, listening to patients’ needs and treating them the way she would like to be treated. Visit her practice’s Star Page at https://awards.citybeatnews.com/KATHY-PATMORE-DDS.
Spectrum winners are announced on www.citybeatnews.com and elsewhere for the benefit of consumers and businesses, both of which want unbiased research regarding customer service. Consumers can verify a company’s status as a Spectrum winner and know they can anticipate the great service others have had, while businesses want to know how they stack up in the eyes of their customers.
CBN provides the results of its research to the public and businesses at no charge, reporting on its findings to consumers and business owners on a rolling annual basis. The assessment of performance over a longer time period leads to a more balanced and reliable indicator of expected future performance than rating systems that gyrate with daily new reports or claims.
“Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says CBN Editor Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Star Page highlighting further information.” Check www.CityBeatNews.com to verify if a company has earned CBN’s independently researched Spectrum Award.
“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies who place an emphasis on providing an outstanding customer experience.”
About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to enable and encourage excellence across many fields, wherever it can. The Stirling Center, www.stirlingcenter.org, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.
City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.citybeatnews.com.