Markham, Canada, June 23, 2016 --(PR.com
)-- Enghouse Networks Limited is pleased to announce recent advancements to their Analysis electronic invoice management (EIM) and customer self-service application, this latest release combines enhanced usability and improved operational efficiencies with the added advantage of increased revenue, typically by 20% post deployment. The new user interface enhancements fully support today’s growing subscriber self-service trends. Enabling operators to significantly improve the user experience within the critical invoicing and billing analysis aspects of their business. Users are able to resolve their own billing enquiries thus minimizing the work load on the operators’ call centers and customer service staff.
By underpinning the customer experience commitments of operators Analysis helps to save time on customer support and billing print fulfilment costs. Enterprise customers are empowered to clearly understand and manage their telecoms spend through a variety of mediums, from customized and personalized printed invoices to interactive online invoice analysis.
Analysis consolidates billing data from various sources and presents it visually through a single fully branded online portal. For consumers and small enterprises of telecommunications operators, the web portal provides easy access to invoices and simple billing analysis that enables customers of to better understand, analyze and assign costs from their invoices at a glance. Large enterprises and corporate customers have access to a sophisticated analysis solution that provides a rich set of analytical reports and tools as well as corporate management features such as, business and personal call classification, company structure management, and international reporting features such as local tax and currency conversion.
Amanda Pearson, Product Manager, Enghouse Analysis states, “Operators who are able to successfully personalize their billing services to specific customer needs, are seeing direct improvements in both their Customer Experience Excellence score and ARPU. Analysis has introduced a customer centric approach to billing, and combined with today’s subscriber self-service demands has opened a new door for operators, enabling a faster and more accurate route to market for new products and services through more personalized messaging content.”
Enghouse Networks will be showcasing the latest Analysis Version 8.0 at the CEM in Telecoms Europe event in Prague this month. Themed ‘Building the Foundations for Growth’, the event takes place June 27 – 29, 2016 at Vienna House Diplomat, Prague, Czech Republic. The event is the premier meeting place for customer experience leaders to connect, collaborate and shape the future of the European telecoms industry. Visit www.cemintelecomseurope.com/ for more details.