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Pulse of the City News Honors Businesses for Achieving Outstanding Customer Satisfaction Ratings

Among Pulse of the City News’ most recent customer satisfaction honorees for 2016 are first-time winners and consecutive-year winners.

Lapeer, MI, July 15, 2016 --( Among Pulse of the City News’ most recent Customer Satisfaction Award Winners are several first-time recipients as well as veterans receiving their third consecutive awards.

In affiliation with The Stirling Center for Excellence, Pulse of the City researches building and construction companies to identify those companies that provide more than just great design and construction services, but also a great customer experience. Pulse’s research team accepts public and industry nominations and also scours multiple sources, including online customer reviews, blogs, websites, awards and more to put together a balanced and objective rating for each company. The Customer Satisfaction Award is reserved for those earning the highest ratings of 4 or 5 stars.

Starcom Design/Build Corp. of Columbia, Md., ( received its third Pulse Award this year with yet another 5-star rating. For 30 years, Starcom Design/Build has dedicated itself to complete customer satisfaction in kitchen and bathroom remodels, additions, and whole house remodels. As a full-service firm, Starcom creates professional, original designs that work functionally and aesthetically with your home. Visit its Star Page at

Gorilla Builders LLC of Surprise, Ariz., ( also received its third straight Pulse Award with a 5-star rating. For two decades Gorilla Builders has provided commercial and residential general contracting services, building strip malls, fire stations, luxury homes and more. Additionally, the company offers kitchen and bathroom remodels and an extensive array of home improvement services such as doors, windows, flooring, roofing, electrical, plumbing, fire sprinklers and framing. Visit its Star Page at

American Cabinet Refacers of Fairfax, Va., ( earned its first Pulse Award in 2016 with a 5-star rating. In business since 1992, family-owned-and-operated American Cabinet Refacers offers cabinet refacing and countertop installation throughout Northern Virginia, Maryland and Washington, D.C. The company prides itself on no-mess installation in as little as one day, with all work performed by its own workers, not subcontractors. Visit its Star Page at

HomeLife Access Realty of Ashland, Va., ( also received its first Pulse Award this year with a 5-star rating. HomeLife Access Realty specializes in representing clients in the purchase and sale of single-family residences, income property, farms and land within Ashland, Hanover County and all of Central Virginia. The group of realtors is dedicated to providing exceptional service and achieving results for its customers. Visit its Star Page at

Coast to Coast Pools of Sarasota, Fla., ( received its third straight Pulse Award in 2016, with another 5-star rating. Coast to Coast Pools is a custom pool builder, providing new pool construction, pool remodels and weekly pool maintenance and repairs. Its team of designers works with clients to build a pool that stays within their budget while providing an attractive outdoor living space. Additional services include spa additions, brick and tile work, rockwork, pool bars, child safety fences and alarms, fountains, fire pits and power decks. Visit the company’s Star Page at

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Additionally, by determining an annual rating for companies, there is a stability that tells the whole story, not just what the company did last week, and also avoids succumbing to unfounded negative commentary that may be featured prominently in other rating systems. Pulse’s research and ratings identify the reality through the smoke and noise and gives comfort and confidence to consumers.

Frank Andrews, Founder of The Stirling Center, says, “We are especially happy to find those elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems. They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

If you are hiring for a project and wish to verify whether the candidates earned the Pulse Award, search for that information at

If you wish to learn more about nominating a company for Pulse Award consideration, go to If you’d like to nominate a recent construction project to be featured on their website and in their publications, go to

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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