City Beat News Announces 2016 Spectrum Award Winners for Excellence in Customer Satisfaction

City Beat News announces 2016 Spectrum Award Winners that have provided excellent customer service and earned high ratings from customers.

Lapeer, MI, July 27, 2016 --( City Beat News (CBN) has announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction. Among those businesses honored are some first-time winners as well as consecutive-year winners — covering a host of industries from restaurants to dentists to in-home senior care.

High Calling Home Care of Durham, N.C., ( won its first Spectrum Award this year with the highest possible rating of 5 stars. High Calling Home Care offers a variety of services to seniors in need, including hands-on help such as dressing assistance, bathing and personal care; help with shopping, meals or light housekeeping; transportation; and skilled nursing. Plans are tailored to clients’ needs, whether a few hours a week or round-the-clock care. Visit its Star Page at

Stephen Cohen, O.D. of Doctor My Eyes in Scottsdale, Ariz., ( earned a second straight Spectrum Award in 2016 with a 5-star rating. Dr. Cohen and the team at Doctor My Eyes provide comprehensive eye care to children and adults, exceeding expectations. Practicing in Scottsdale since 1985, Dr. Cohen offers a holistic approach to eye care, where the eye exam is just the beginning. Visit his Star Page at

Bliss Dental in Dallas, Texas, ( earned its first Spectrum Award this year with a 5-star rating. The practice offers general, pediatric, cosmetic and restorative dental services. Bliss Dental ensures a tradition of great care by continuing to educate its dental staff and practice new treatment methods. For more information, visit its Star Page at

Hunan Café in Wilton, Conn., ( also earned its first Spectrum Award in 2016 with a 5-star rating. Hunan Café serves simple and healthy Asian cuisine, including homemade noddle dishes and fresh sushi. In addition to dine-in services, catering is also available. Visit the restaurant’s Star Page at

In partnership with The Stirling Center for Excellence, CBN recognizes these companies for providing an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.

Spectrum winners are announced on and elsewhere for the benefit of consumers and businesses, both of which want unbiased research regarding customer service. Consumers can verify a company’s status as a Spectrum winner and know they can anticipate the great service others have had, while businesses want to know how they stack up in the eyes of their customers.

CBN provides the results of its research to the public and businesses at no charge, reporting on its findings to consumers and business owners on a rolling annual basis. The assessment of performance over a longer time period leads to a more balanced and reliable indicator of expected future performance than rating systems that gyrate with daily new reports or claims.

“Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says CBN Editor Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Star Page highlighting further information.” Check to verify if a company has earned CBN’s independently researched Spectrum Award.

“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies who place an emphasis on providing an outstanding customer experience.”

About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to enable and encourage excellence across many fields, wherever it can. The Stirling Center,, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.

City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
City Beat News
Jamie Rawcliffe