Pulse of the City News Recognizes Businesses for Customer Satisfaction

Lapeer, MI, September 12, 2016 --(PR.com)-- Among Pulse of the City News’ most recent Customer Satisfaction Award Winners are several consecutive-year winners, all of which earned the award by receiving the highest possible customer satisfaction rating of 5 stars, as well as some first-time recipients.

In affiliation with The Stirling Center for Excellence, Pulse of the City researches building and construction companies to identify those companies that provide more than just great design and construction services, but also a great customer experience. Pulse’s research team accepts public and industry nominations and also scours multiple sources, including online customer reviews, blogs, websites, awards and more to put together a balanced and objective rating for each company. The Customer Satisfaction Award is reserved for those earning the highest rating of 4 to 5 stars.

FBI Contracting, LLC of Concord, N.H., (www.fbillc1.com) has earned its third straight Pulse Award in 2016. FBI Contracting specializes in metal roofing as well as windows, siding, skylights and more for residential customers, and prides itself on not subcontracting any of its projects. From the big projects such as installing a new metal roof to smaller jobs like replacing shutters, FBI Contracting does it all. For more information, visit the company’s Star Page at https://www.pulseofthecitynews.com/FBI-Contracting-LLC/Concord/NH.

Michael Nash Design & Build in Fairfax, Va., (www.michael-nash.com) is another three-time Pulse Award winner. For more than 25 years, Michael Nash has served the Washington, D.C. area, evolving into a design-build firm that can handle every phase of a new custom home or renovation project, including design, construction and interior design. For more information, visit the company’s Star Page at https://www.pulseofthecitynews.com/Michael-Nash-Design-Build-Homes/Fairfax/VA.

Great Lakes Heating & Air Conditioning of South Bend, Ind., (www.glhvac.com) also received its third straight Pulse Award in 2016. Family owned and operated since 1957, Great Lakes Heating & Air Conditioning provides the Michiana area with heating and air-conditioning installations and repairs performed by factory-trained service technicians, including 24/7 emergency services. Visit the company’s Star Page at https://www.pulseofthecitynews.com/Great-Lakes-Heating-amp-amp-Air-Conditioning-Inc/South-Bend/IN.

D.M. Cleaning, Inc. of Bristol, Pa. (www.dmcleaninglocal.com) is another third-time Pulse Award winner. D.M. Cleaning has been providing professional janitorial, office cleaning and building maintenance in Philadelphia and Bucks County for 20 years. Additional services include post-construction cleanup, refuse removal, porter services, exterior maintenance, duct cleaning, power washing, security services, tree/shrub care, parking lot sweeping and snow removal. Visit the company’s Star Page at https://www.pulseofthecitynews.com/company-details/54032344w2/D-M-Cleaning-Inc/Bristol/PA.

Service Professor in Grand Rapids, Mich., (www.serviceprofessor.com) received its second Pulse Award in 2016. For nearly 40 years Service Professor has been serving residential customers in West Michigan, providing heating, cooling, electrical, plumbing and sewer services — both installations and repairs. For more information, go to the company’s Star Page at https://www.pulseofthecitynews.com/The-Service-Professor/Grand-Rapids/MI.

A Pane In The Glass Construction of Mounds View, Minn., (www.mnwindows.com) just earned its first Pulse Award in 2016. A window installation and replacement company based in the Twin Cities area, A Pane In The Glass handles replacement windows, full-frame windows, doors, siding and exterior remodeling services. For more information, visit the company’s Star Page at https://www.pulseofthecitynews.com/A-Pane-in-the-Glass-Construction-LLC/Saint-Paul/MN.

Keiland Construction, LLC of Lakes Charles, La., (http://keilandllc.com/) is another first-time Pulse Award winner. In business for nearly a decade, Keiland Construction performs general contracting for commercial and industrial projects throughout Southwest Louisiana. Additionally, the company specializes in applied turf science. Visit its Star Page at https://www.pulseofthecitynews.com/company-details/74w2u25423/Keiland-Construction-LLC-Headquarters/Lake-Charles/LA.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Additionally, by determining an annual rating for companies, there is a stability that tells the whole story, not just what the company did last week, and also avoids succumbing to unfounded negative commentary that may be featured prominently in other rating systems.

Frank Andrews, Founder of The Stirling Center, says, “We are especially happy to find those elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems. They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.pulseofthecitynews.com.
Pulse of the City News
Jamie Rawcliffe