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Pulse of the City News Awards Businesses with Outstanding Customer Satisfaction Ratings

Among Pulse of the City News’ most recent customer satisfaction honorees for 2016 are several three-time winners.

Lapeer, MI, November 09, 2016 --( Five companies among Pulse of the City News’ most recent Customer Satisfaction Award Winners are receiving their third straight award, setting the precedent for excellent customer service in the building and construction industry.

In affiliation with The Stirling Center for Excellence, Pulse of the City researches building and construction companies to identify those companies that provide more than just great design and construction services, but also a great customer experience. Pulse’s research team accepts public and industry nominations and also scours multiple sources, including online customer reviews, blogs, websites, awards and more to put together a balanced and objective rating for each company. The Customer Satisfaction Award is reserved for those earning the highest ratings of 4 or 5 stars.

Custom Craft Environmental of Milwaukee, Wisc., ( specializes in fire/water restoration as well as biohazard disposal services, mold remediation and sewage cleanup. In business since 1991, Custom Craft Environmental is ready to help clean up and sanitize homes and businesses for safety, security and health. Visit the company’s Star Page at

Tristate Roofing, Inc. in Tacoma, Wash., ( has received the highest possible customer satisfaction rating of 5 stars for the past three years. Tristate is one of the largest residential and commercial roofing contractors in the state of Washington. The company is a GAF Master Elite Roofing Contractor, a distinction held by only 3% of roofers in state, and is also an IKO Shield Plus Pro Contractors (one of only five companies in the state). Visit Tristate’s Star Page at

L.W. Winslow Painting, Inc. in Amagansett, N.Y., ( has also been a 5-star winner for three consecutive years. The full-service, family-owned painting company has served the Hamptons and beyond since 1980. Among the company’s services are residential interior and exterior painting, power washing, mildew removal, and deck restoration. For more information, visit LWW Painting’s Star Page at

Granicrete International, Inc. of Tempe, Ariz., ( is a premier national and international decorative concrete and fine finishing network. Granicrete offers decorative concrete, concrete countertop, epoxy floor and wall coating products and systems that are highly effective and durable for both residential and commercial settings. Visit Granicrete’s Star Page at

Tradewinds Construction in Las Vegas, Nevada, ( is a 5-star winner again in 2016. In business since 1988 with expanded operations in Reno and Southern California, Tradewinds Construction houses four separate operating divisions under one roof, encompassing subcontracting and tenant improvement general contracting. Services include metal stud framing, drywall, painting, commercial wood framing/panelized roof structures, exterior repainting, as well as preliminary space planning and estimating. Visit the company’s Star Page at

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Additionally, by determining an annual rating for companies, there is a stability that tells the whole story, not just what the company did last week, and also avoids succumbing to unfounded negative commentary that may be featured prominently in other rating systems. Pulse’s research and ratings identify the reality through the smoke and noise and gives comfort and confidence to consumers.

Frank Andrews, Founder of The Stirling Center, says, “We are especially happy to find those elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems. They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

If you are hiring for a project and wish to verify whether the candidates earned the Pulse Award, search for that information at

If you wish to learn more about nominating a company for Pulse Award consideration, go to If you’d like to nominate a recent construction project to be featured on our website and in our publications, go to

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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