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Pulse of the City News Honors 5-Star Rated Businesses for Outstanding Customer Satisfaction

Among Pulse of the City News’ most recent customer satisfaction honorees are several winners that achieved the highest possible rating of 5 stars.

Lapeer, MI, November 17, 2016 --( Among the most recent 2016 winners of the prestigious Pulse of the City News Customer Satisfaction Award are several companies that have earned the award by receiving the highest possible customer satisfaction rating of 5 stars.

In affiliation with The Stirling Center for Excellence, Pulse of the City researches building and construction companies to identify those companies that provide more than just great design and construction services, but also a great customer experience. Pulse’s research team accepts public and industry nominations and also scours multiple sources, including online customer reviews, blogs, websites, awards and more to put together a balanced and objective rating for each company. The Customer Satisfaction Award is reserved for those earning the highest ratings of 4 or 5 stars.

Holtzman Home Improvement of Tempe, Ariz., ( received its first Pulse Award in 2016. The contractor provides interior remodeling for residential homes, including kitchens and baths. The Holtzman team prides itself on open communication with clients to allow for the creation of highly customized renovation plans that maximize budget and space. Additionally, the company offers services in lighting architecture, paint and wallpaper, faux finish, and more to create a balanced, elegant design. For more information, visit the company’s Star Page at

Tejas Air & Heat of Austin, Texas, ( is also a first-time Pulse Award winner. Since 2004, Tejas Air & Heat has provided professional air conditioning repair, installation and maintenance services for residents and businesses in Austin and Central Texas. The company also specializes in furnace installation, replacement, repair and maintenance for all brands of equipment. For more information, visit the company’s Star Page at

Pride Plumbing of Rochester, N.Y., ( is a two-time Pulse Award winner. The plumbing contractor offers repairs and products in the greater Rochester area, as well as emergency 24/7 service, for residential and commercial customers. The company stocks thousands of plumbing repair parts, including outdated and specialty parts to help customers preserve their existing plumbing fixtures. Visit Pride’s Star Page at

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Additionally, by determining an annual rating for companies, there is a stability that tells the whole story, not just what the company did last week, and also avoids succumbing to unfounded negative commentary that may be featured prominently in other rating systems. Pulse’s research and ratings identify the reality through the smoke and noise and gives comfort and confidence to consumers.

Frank Andrews, Founder of The Stirling Center, says, “We are especially happy to find those elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems. They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

If you are hiring for a project and wish to verify whether the candidates earned the Pulse Award, search for that information at

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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