El Paso, TX, February 22, 2017 --(PR.com
)-- Technology’s rapid evolution has an impact on a range of industries, including electronics. An industry insider relays his insights into businesses and processes prevalent in the electronics industry in a new book released by Dog Ear Publishing. Competition is rising, with thousands of global companies competing for leadership, author Vino Mody writes, and executives and management must actively support the metrics involved.
“Metrics for Winning Customers in Electronics” blends information Mody received while talking to high-tech business leaders about the future of the industry as well as his extensive experience in electronics. The book serves as a reference to develop strategy for and the execution of a usable, practical and easy way to understand the metrics required for businesses in the electronics field to enhance customer experience.
Specific processes to translate business goals into actionable metrics and create team action to improve businesses are featured, as well as business entities from customers to suppliers to installers, the role of management, common high-impact business metrics for success, customer value, relevant metrics for each business and statistics for managers and engineers.
Mody has served as vice president of quality for four electronics companies in the last 25 years. Mody, who has several degrees in engineering and business, has presented papers on cost avoidance to annual professional society conferences in the United States and other countries. His book “Quality in High-Volume Electronics Design, Manufacturing, and Deployment” was published in 2016.
Mody has taught graduate-level statistics and ASQC certification courses and served as a Malcolm Baldrige and a Six Sigma examiner, team member on the ASQC national speaker list and a reliability consultant to major companies in the United State, India, United Kingdom and China, auditing more than 200 electronics companies in 25 countries around the globe. His next book, “Invented AND Made in the U.S.A.,” is going into publication and will be released in April 2017. He is working on two books about overcoming roadblocks to success and opportunities for improvement in customer service contact centers.
For additional information, please visit highvolumeelectronics.com
Metrics for Winning Customers in Electronics
Dog Ear Publishing
ISBN: 978-1-4575-5113-0 270 pages $25.00 US
Available at Ingram, Amazon.com, Barnes & Noble and fine bookstores everywhere.
About Dog Ear Publishing, LLC
Dog Ear Publishing offers completely customized self-publishing services for independent authors. We provide cost-effective, fast, and highly profitable services to publish and distribute independently published books. Our book publishing and distribution services reach worldwide. Dog Ear authors retain all rights and complete creative control throughout the entire self-publishing process. Dog Ear Publishing reviews services and other book marketing services are available to connect great content with interested readers. Self-publishing services are available globally at www.dogearpublishing.net and from our offices in Indianapolis.
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