Philadelphia, PA, October 28, 2017 --(PR.com
)-- The vibrant energy and old city charm of downtown Vancouver was where Angela Megasko, CEO of Market Viewpoint, LLC, the premier mystery shopping company, www.marketviewpoint.com, accepted the professional organization, MSPA-Americas, Elite Award for 2018 at their annual CXE3 Conference at the Sheraton Vancouver Wall Centre.
Megasko, cites her firm’s receipt of this award for the second consecutive year as a reflection of company wide effort for excellence at every step of the mystery shopping process.
“Mystery shopping reports provide information to assist client’s in all industries to make sound hiring, training and operational decisions based on feedback provided from mystery shoppers posing as real customers. There is not one step of this process that does not receive a personal touch from our staff.
"Market Viewpoint’s new customer concierge, account managers, schedulers, editors, data analysts and programmers focus each day on delivering informative, quantitative and qualitative evaluations of customer experiences to our clients," says Megasko. “Serving as Vice-President of MSPA-Americas and, serving as Chairwoman of the Public Relations/Branding Committee keeps me focused on raising standards in the industry. And encouraging our team of independent contractor mystery shoppers to become educated, certified shoppers, assuring our client’s confidence they will receive credible and beneficial customer research.”
MSPA-Americas (formerly Mystery Shopping Providers Association of North America) www.mspa-na.org is the professional association representing the customer service experience industry throughout North and Latin America. Mystery shopping companies and mystery shoppers can be members of the organization. Each year MSPA-Americas awards the “Elite” status to those mystery shopping and research companies who shoulder the advancement of the customer experience industry through active involvement in MSPA.
For over 20 years, Angela Megasko has owned and operated Market Viewpoint, LLC, working with Fortune 500 companies’ worldwide in assessing the levels of customer service their staff provides to their customers. In business circles, Angela is known as “Jane Bond” - a nickname that came about as a result of the work she does in the secret shopping world. She is the go-to resource for effective strategies that maximize the profitability of customer relationships.
For more information on how to measure your customer’s experience through mystery shopping or to become a mystery shopper for Market Viewpoint, visit www.marketviewpoint.com