Menlo Park, CA, November 09, 2017 --(PR.com
)-- Chatgrid, a startup that aims to transform businesses-to-customer communications, has announced the launch of the META Smart Contact Assistant, which brings chatbot innovation to traditional business contact centers where customers are reaching out to businesses over phone, email or web.
The META Smart Assistant automatically connects the right person at a business with customers through messaging apps like Facebook Messenger, LINE and iMessage, which are rapidly becoming the preferred communication channels for the majority of consumers. META utilizes a combination of AI and machine-learning technologies to engage customers over automated messaging, and enables a business’s sales, product and support people to reach back out to consumers over messaging, directly from a business’s existing tools and CRM systems.
Chatgrid CEO Herman Yang said, “The number one frustration felt by customers is not being able to get a response from a business; our goal with META is to automatically respond to every customer and connect them with a business over the messaging apps that everyone uses.” He added, “With META, a business can use email to provide chat support with a customer on Facebook Messenger or Slack to respond to a sales inquiry over SMS. It’s about not losing any possible opportunities to provide responsive, exceptional customer experiences while making life easier for a business and their customer-facing teams.”
Chatgrid has been working with various partners across verticals like e-commerce, education, and local service providers. With the release of META, SMEs will now have access to a free-to-use version of the META platform