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Businesses Win City Beat News’ Spectrum Award for Outstanding Customer Service Four Consecutive Years

City Beat News announces the most recent winners of its Spectrum Award, including four businesses with the highest possible rating of 5 stars.

Lapeer, MI, March 10, 2018 --( Among the first winners of the prestigious Spectrum Award for Excellence in Customer Satisfaction for 2018 are several businesses all receiving their fourth consecutive award.

In partnership with The Stirling Center for Excellence, City Beat News (CBN) recognizes these companies and professionals for providing an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses and professionals with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.

Tangi’s Salon in West Chester, Ohio, ( is a 5-star, four-time Spectrum Award winner. The salon is dedicated to hair, with an emphasis on color, hair color correction and precision cuts. The team at Tangi’s wants each customer’s experience to exceed expectations, so the focus is on “wowing” them with dazzling haircuts and styles, dramatic and brilliant hair color, and dynamite styling products all provided by dedicated, knowledgeable and experienced hair designers. Visit the salon’s Award Page at

The Way Massage Therapy in Stoneham, Mass., ( is another 5-star, four-time Spectrum Award winner. At The Way, therapists have years of experience in the field and invaluable knowledge to help clients achieve their wellness goals, including special massages for infants and kids. Visit its Award Page at

Revive Auto Repair in Troy, Mich., ( received its fourth consecutive Spectrum Award in 2018. The family-owned-and-operated auto repair center performs high-quality, guaranteed service at a fair price for domestic and foreign vehicles. The business is also home to Michigan’s first low-income auto repair program designed to help individuals and families maintain the mobility they need to stay working in Michigan. Certified technicians, quality parts and the latest diagnostic equipment ensure satisfied customers every time. Visit Revive’s Award Page at

Allen’s Jewelers in Charlotte, N.C., ( is a four-time Spectrum Award winner as well. The family-owned business has provided nearly three decades of fine jewelry design to Charlotte and the surrounding areas. The store showcases fine couture lines, specializing in high-quality diamond, colored stone, and pearl jewelry. Allen’s Jewelers aims to put a smile on every customer’s face. Visit the store’s Award Page at

CBN provides the results of its research to the public and businesses at no charge, reporting on its findings to consumers and business owners on a rolling annual basis.

“Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says CBN Editor Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Star Page.” Check to verify if a company has earned CBN’s independently researched Spectrum Award.

“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies who place an emphasis on providing an outstanding customer experience.”

About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to enable and encourage excellence across many fields, wherever it can. The Stirling Center,, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.

City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9800 or go online to
Contact Information
City Beat News
Jamie Rawcliffe

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