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Pulse of the City Honors Consecutive-Year Customer Satisfaction Award Winners in Construction

Pulse of the City News’ most recent customer satisfaction award winners have all earned the award for five or more consecutive years.

Lapeer, MI, April 06, 2018 --( The construction industry encompasses a wide variety of services. In keeping with its goal of recognizing customer service excellence throughout the industry, Pulse of the City News is proud to honor its most recent Pulse Customer Satisfaction Award winners, including Cannon & Cannon, Inc.; Blalock Companies; and AA Marble & Granite, LLC.

In affiliation with The Stirling Center for Excellence, Pulse of the City researches building and construction companies to identify those that provide more than just great design and construction services, but also a great customer experience. Pulse’s research team accepts public and industry nominations and also analyzes multiple sources, including online customer reviews, blogs, websites, awards and more to put together a balanced and objective rating for each company. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.

Cannon & Cannon, Inc. (, a full-service consulting engineering and field surveying firm, has full-time offices in Knoxville and Memphis, Tenn., as well as Bowling Green, Ky. The woman-owned small business received its fifth consecutive Pulse Award in 2018, earning the highest possible rating of 5 stars each year. Its talented and experienced team members collaborate across six different practice groups, including Transportation and Public Works, Public Utilities, Site Development, Stormwater and Environmental, Field Surveying, and Construction Phase Services. CCI is known for building long-term relationships with its clients, taking difficult design projects and coming up with creative solutions — and all at a reasonable price. Visit the company’s Award Page at

In business for more than 80 years, Blalock Companies of Sevierville, Tenn. (, has grown from a lumber company in the early days into a large contractor with divisions in highway and bridge construction, site excavation and utilities, asphalt paving and production, equipment rentals, building material sales and more. The seven-time, 5-star Pulse Award winner has found much of its success in its mission to meet customers’ expectations safely and efficiently while honoring its guiding principles: focusing on customers, striving for measurable improvement, working as a team, investing in its team, and relying on professional ethics to guide decisions. Visit Blalock’s Award Page at

AA Marble & Granite, LLC of Norcross, GA. (, is also a seven-time, 5-star Pulse Award winner. A custom countertop fabricator, AA Marble & Granite prides itself on offering customers an outstanding experience through its variety and quality of stones, skilled craftsmen, and its complete turnkey operation where it imports the slabs, does the templates and fabrication, and then installs the countertops. The company’s goal is to over-deliver on projects to ensure 100% customer satisfaction each and every time. Visit its Award Page at

Frank Andrews, Founder of The Stirling Center, says, “We are especially happy to find these elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems. They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week.

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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