Businesses Rank High in Customer Satisfaction, Earn City Beat News Spectrum Awards

Among City Beat News’ most recent Spectrum Award recipients are three repeat winners.

Lapeer, MI, June 25, 2018 --( When it comes to needed services, such as veterinary care, real estate and hair care, customers want more than just experience — they also want friendly service they can count on. City Beat News (CBN) is committed to recognizing customer service excellence wherever it’s found and sharing that information with consumers. Recently, three businesses from around the country made the list of Spectrum Customer Satisfaction Award winners once again.

In partnership with The Stirling Center for Excellence, CBN recognizes companies and professionals that provide an outstanding customer experience. Winners of the Spectrum Award are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses and professionals with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer. Those that earn a 4-star or 5-star rating receive the Spectrum Award.

Salon Laura Michaels in Reading, Mass. (, is a four-time Spectrum Award winner. The high-end salon offers hair, waxing and make-up services in a warm and welcoming atmosphere. Its team members have been working together for more than three decades and are charismatic, innovative, professional and talented, developing a long list of loyal clients. Visit the salon’s Award Page at

Helping to mitigate the anxiety often faced by pets traveling to the vet, NoVa Mobile Vet ( serves pets in Northern Virginia right in the comfort of their own homes. The four-time Spectrum Award winner offers full-service, state-of-the-art care combined with the convenience of home. Thanks to NoVa’s diagnostic equipment and range of veterinary services, your pet will receive the attention, compassion and knowledgeable insight he or she deserves. Visit its Award Page at

With more than 20 years of experience in the real estate industry, Jeanie Malouf Real Estate ( serves homeowners in Central Mississippi. The three-time Spectrum Award winner has earned a host of other awards as well while helping clients find the perfect home in the right neighborhood with all the desired requirements. Jeanie specializes in the transferring client where her relocation management skills allow her to truly meet her mission of providing her clients a full-service, “hassle-free” move. Visit the office’s Award Page at

CBN provides the results of its research to the public and businesses at no charge, reporting on its findings to consumers and business owners on a rolling annual basis. “Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says CBN Editor Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Star Page.”

“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies that place an emphasis on providing an outstanding customer experience.”

About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to enable and encourage excellence across many fields, wherever it can. The Stirling Center,, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.

City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9800 or go online to
City Beat News
Jamie Rawcliffe