Texas Companies Receive Top Marks for Customer Satisfaction, Earn Consecutive Pulse Awards

Pulse of the City News announces its most recent recipients of the Pulse Award for Customer Satisfaction, and all the businesses are repeat winners based in Texas.

Lapeer, MI, August 09, 2018 --(PR.com)-- Pulse of the City News prides itself on recognizing companies in the construction industry that go above and beyond in more than just design and build services, but also provide an excellent customer experience. Recently, Pulse recognized the efforts of three Texas companies that have delivered on both of those goals again in 2018, honoring them with the Pulse Customer Satisfaction Award.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.

Since its founding in 1996, Scott Electric (www.scottelectricdfw.com) in Fort Worth has placed a high priority on customer satisfaction, serving both residential and commercial clients. The seven-time Pulse Award winner is owned and managed by father and son Mike and Kyle Scott, who have built the company’s reputation for industry-leading workmanship and rapid response time. No matter the project, the Scott Electric team delivers efficient, cost-effective, proactive service with a focus on safety and industry certification. Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/84232364z2/scott-electric/Fort-Worth/TX.

Hooper Plumbing & Air Conditioning (www.hooperplumbing.com) has been serving residential and commercial clients throughout the Dallas metro area for nearly a century. The family-owned-and-operated company has seven Pulse Awards to its credit, due largely to the company’s priority on integrity, honesty, trust and building long-lasting relationships with clients. Hooper can upgrade, replace or repair almost any air-conditioning or heating system and also offers fast response for emergency needs seven days a week. The company’s goal is to find the best option for each home or business, working closely with customers to ensure their needs are met. Visit Hooper’s Award Page at https://www.pulseofthecitynews.com/company-details/34t2v284z2z2/hooper-plumbing-and-air-conditioning-company/Dallas/TX.

Austin Gutterman (www.austingutterman.com) in Austin is a five-time Pulse Award winner. In business for more than 30 years, family-owned Austin Gutterman provides rain gutter sales and installation for residential and commercial clients and has installed more than one million feet of gutter to date. The company’s business model is designed to provide all customers with the best possible experience, starting with a high-quality product backed by consistent, exceptional service. Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/44t2u284/austin-gutterman-inc/Austin/TX.

“We are especially happy to find these elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems,” says Frank Andrews, Founder of The Stirling Center, which works with Pulse of the City in identifying building and construction companies that provide more than just great design and construction services, but also a great customer experience. “They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.pulseofthecitynews.com.
Pulse of the City News
Jamie Rawcliffe