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Michigan Companies Earn Top Marks for Customer Satisfaction, Win Consecutive Pulse Awards


Pulse of the City News announces its most recent recipients of the Pulse Award for Customer Satisfaction, and all the businesses are repeat winners based in Southeast Michigan.

Lapeer, MI, September 01, 2018 --(PR.com)-- Pulse of the City News recognizes companies in the construction industry that go above and beyond in more than just design and build services, but also provide an excellent customer experience — for both commercial and residential clients. Recently, Pulse recognized the efforts of three companies in Southeast Michigan that have delivered on both of those goals again in 2018, honoring them with the Pulse Customer Satisfaction Award.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.

K.M. & M.D. Cement Co. LLC (www.kmnmdcement.com) in Ecorse has received six consecutive Pulse Awards, earning a 5-star rating each year. The family-owned business has been in operation for more than 40 years, specializing in decorative concrete for all concrete needs, including porches, garages, driveways, basements and city walks. No matter the project type or size, K.M. & M.D. Cement always places customers’ needs at the forefront. Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/74v2039443/k-m-and-m-cement-company/Trenton/MI.

Five-time Pulse Award Winner Lakepointe Electric (www.mylakepointeelectric.com) in Shelby Township provides exceptional service, superior craftsmanship and creative solutions to customers’ electrical issues. In business since 1998, Lakepointe Electric serves both residential and commercial clients. It provides effective and reliable lighting systems and wiring for safety, security and aesthetic needs, such as decorative and emergency lighting around pools, restaurants, offices, homes and more. Lakepointe Electric works hard to serve customers well and become their go-to service provider. Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/74x2x274y2/lakepointe-electric-co/Shelby-Township/MI.

A Perfect Pool, LLC (www.aperfectpool.net) in Flushing is a four-time Pulse Award winner specializing in all types of in-ground pools, above-ground pools and spas in a wide variety of styles, shapes and sizes to complete your very own backyard oasis. In addition to installation, the company also provides restoration, equipment repair, weekly maintenance services, winterization and more. The Perfect Pool team is focused on providing high-quality service and customer satisfaction, doing everything it can to meet customers’ expectations. As a result, a high percentage of its business is from repeat customers and referrals. Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/34v223643363/a-perfect-pool-llc/Flushing/MI.

“We are especially happy to find these elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems,” says Frank Andrews, Founder of The Stirling Center, which works with Pulse of the City in identifying building and construction companies that provide more than just great design and construction services, but also a great customer experience. “They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.pulseofthecitynews.com.
Contact Information
Pulse of the City News
Jamie Rawcliffe
866-732-9500
Contact
pulseofthecitynews.com

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