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Pulse of the City Grants Consecutive Customer Satisfaction Awards to Three Pennsylvania Contractors


Pulse of the City News announces its most recent recipients of the Pulse Award for Customer Satisfaction, and all the businesses are repeat winners in Pennsylvania.

Lapeer, MI, September 27, 2018 --(PR.com)-- Pulse of the City News recognizes companies in the construction industry that go above and beyond in more than just design and build services, but also provide an excellent customer experience — for both commercial and residential clients. Recently, Pulse recognized the efforts of three Pennsylvania companies that have delivered on both of those goals again in 2018, honoring them with the Pulse Customer Satisfaction Award.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.

M&R Contracting Inc. (www.mandrcontracting.com) in Lock Haven is a seven-time Pulse Award winner. The contractor was established in 1987 and handles commercial, industrial and institutional projects throughout Central Pennsylvania. Everything M&R Contracting does is geared toward ensuring faster delivery, cost savings, better quality and, most importantly, creating long-term relationships with clients. Whether the project is large and complex or small and simple, the number-one priority is helping clients bring their planned projects to fruition. Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/34t2t234y2x2/m-and-r-contracting-inc/Lock-Haven/PA.

Ritchey Hardscapes & Landscaping (www.ritcheyhardscapes.com) in Roaring Spring has also earned seven consecutive Pulse Awards. In the industry for more than 20 years, Owner Chris Ritchey and his team install retaining walls, brick walkways, patios, barbeque pits, ponds, waterscapes and more to help homeowners create beautiful backyard retreats. The company works with its clients every step of the way to ensure complete satisfaction. Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/34t2t2442323/ritchey-hardscapes-and-landscaping/Roaring-Spring/PA.

Having earned six straight Pulse Awards, H&K Group (www.hkgroup.com) in Skippack strives daily to achieve excellence for its clients. Family owned and operated, H&K Group is one of the most dynamic heavy civil contracting and construction materials companies in the Mid-Atlantic region. Starting out as a small business 50 years ago, H&K has grown into a large, yet fully hands-on and locally engaged business with contemporary vision, strategy and a keen eye on technology and innovation, allowing it to pioneer new processes and set industry standards that consistently exceed clients’ most demanding project expectations. Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/6413w224z2/hk-group/Skippack/PA.

“We are especially happy to find these elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems,” says Frank Andrews, Founder of The Stirling Center, which works with Pulse of the City in identifying building and construction companies that provide more than just great design and construction services, but also a great customer experience. “They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.pulseofthecitynews.com.
Contact Information
Pulse of the City News
Jamie Rawcliffe
866-732-9500
Contact
pulseofthecitynews.com

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