High Customer Satisfaction Ratings Earn Three Construction Companies Pulse of the City News Awards

Pulse of the City News announces its most recent recipients of the Pulse Award for Customer Satisfaction, and all the businesses are repeat winners.

Lapeer, MI, October 21, 2018 --(PR.com)-- Pulse of the City News recognizes companies in the construction industry that go above and beyond, providing an excellent customer experience for both commercial and residential clients. Recently, Pulse recognized the efforts of three companies nationwide that have delivered yet again in 2018, honoring them with the Pulse Customer Satisfaction Award.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.

FBI Contracting, LLC (www.fbillc1.com) of Concord, N.H., is the state’s premier home contracting service and a seven-time Pulse Award winner. Specializing in metal roofing, windows, siding, skylights and more, FBI Contracting strives to provide both exceptional service and the highest quality of craftsmanship. Among the ways the company ensures unparalleled customer service is by not employing salespeople, to take the pressure out of the experience, as well as not using subcontractors for any of its work. In addition to a host of consecutive Pulse Awards, FBI Contracting receives about two-thirds of its business from referrals, further demonstrating its ability to continually exceed customers’ expectations. Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/64w2t26403/FBI-Contracting-LLC/Concord/NH.

Hammers Construction, Inc. (www.hammersconstruction.com) in Colorado Springs continues a long-standing family tradition in the design-build construction industry. With a hard-earned reputation for honesty, integrity and professionalism, HCI has received five consecutive Pulse Awards for its efforts in customer service. HCI truly values its clients’ trust above all else and will do whatever is needed to deserve that trust. Further, the company desires complete satisfaction for each of its clients, striving for each job to be “done right, on time, within budget.” Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/a4t203a4/hammers-construction-inc/Colorado-Springs/CO.

Rojas Construction & Remodeling (www.rojasremodel.com) in Oakland, Calif., has more than 30 years of experience in the construction industry and five consecutive Pulse Awards to its credit for outstanding customer service and satisfaction. Building everything from single-family homes to mid-rise office complexes, Rojas guarantees to build value into each client’s property with unmatched quality and design. The company’s goal is to ensure that every client is not just satisfied but extremely pleased, which it achieves by helping clients’ dreams come true through beautiful designs and solid, long-lasting construction. Visit the company’s Award Page at https://www.pulseofthecitynews.com/company-details/34v2y284z223/rojas-construction-and-remodeling/Oakland/CA.

“We are especially happy to find these elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems,” says Frank Andrews, Founder of The Stirling Center, which works with Pulse of the City in identifying building and construction companies that provide more than just great design and construction services, but also a great customer experience. “They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.pulseofthecitynews.com.
Pulse of the City News
Jamie Rawcliffe