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Pulse of the City News Awards Businesses Nationwide for Achieving High Customer Satisfaction Ratings

Pulse of the City News announces its most recent recipients of the Pulse Award for Customer Satisfaction, and all the businesses are consecutive-year winners.

Lapeer, MI, November 18, 2018 --( Pulse of the City News honors companies in the construction industry that go above and beyond, providing not just great products and services, but also an excellent customer experience for both commercial and residential clients. Recently, Pulse recognized the efforts of three companies nationwide that have delivered yet again in 2018, honoring them with the Pulse Customer Satisfaction Award.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.

In business since 2001, Vegas HVAC in Hatboro, PA., provides quality heating, cooling and plumbing repairs and installations. The company proudly treats clients with the highest levels of service, earning it seven straight Pulse Awards. The experienced Vegas HVAC team promptly returns phone calls, arrives on time for appointments and follows through on promises in a timely manner. Visit the company’s Award Page at

Four-time Pulse Award winner PCI Construction (, headquartered in Lenexa, Kan., is one of the leading specialty contractors in the United States, offering quality services and products to the industrial, commercial and non-residential markets. The employee-owned company has grown to more than 60 offices nationwide and serves as a single-source contractor with its diverse but related services. The people at PCI Construction are its greatest assets, providing excellent customer service on each and every job. Visit the company’s Award Page at

Armstead Construction ( in Fort Collins, Colo., is also a four-time Pulse Award winner, building and renovating homes throughout Northern Colorado. In business since 1991, the company has never built the same home twice, focusing on craftsmanship and customer-value. The staff at Armstead Construction prides itself on creating homes that fit customers’ needs and wants. They consider the client to be the most important member of the team, keeping them involved and excited about the project every step of the way with the ultimate goal of delivering a high-quality project on time and within budget. Visit the company’s Award Page at

“We are especially happy to find these elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems,” says Frank Andrews, Founder of The Stirling Center, which works with Pulse of the City in identifying building and construction companies that provide more than just great design and construction services, but also a great customer experience. “They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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