Repeat Winners Earn City Beat News Spectrum Awards for Customer Satisfaction

City Beat News’ most recent Spectrum Award recipients include all consecutive-year winners.

Lapeer, MI, January 16, 2019 --( City Beat News prides itself on recognizing customer service excellence wherever it’s found. Recently, it honored four businesses and professionals for achieving outstanding customer satisfaction again — all are consecutive winners.

Winners of the Spectrum Award are based on City Beat News’ independent, proprietary research and evaluation system, which identifies businesses and professionals with a track record of top-flight customer service. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer. Those that earn a 4-star or 5-star rating receive the Spectrum Award.

Shear Tranquility Salon & Day Spa ( in Sebastian, Fla., is a full-service salon and day spa offering hair, skin, nail, waxing and massage services. Recently, the salon has also become an educational salon through Summit Salons. For more than a decade, Shear Tranquility has given its patrons great customer care, ensuring they feel right at home and have the best experience possible. For its efforts, the salon has earned four consecutive Spectrum Awards. Visit the salon’s Award Page at

At The Pediatric Dental Group ( in Milford, Mass., ensuring patients have beautiful and healthy smiles is the top priority. Throughout the practice’s five locations, highly professional dental specialists, orthodontists and oral surgeons provide comprehensive oral care for infants through adolescents. The team also takes pride in providing exceptional customer care and service in a warm and friendly environment, evidenced by its five consecutive Spectrum Awards. Visit the practice’s Award Page at

Stephen Cohen, O.D., P.C. of Doctor My Eyes ( in Scottsdale, Ariz., has been practicing since 1985. His mission has always been to provide eye care that meets the needs and exceeds the expectations of patients. Dr. Cohen combines modern technology with good old-fashioned care and is focused on treating the patient, not just the condition. When it comes to patients’ eye health, Dr. Cohen and his team look at the bigger picture and take a comprehensive holistic approach. In addition, his focus on providing a great customer experience has earned him five consecutive Spectrum Awards. Visit the practice’s Award Page at

Luata Bray, LMPc, PLLC ( in Seattle is a licensed massage therapist focusing on a clinical approach to wellness and/or rehabilitation from injury, surgery, or general aches and pains. She helps people of all ages get back to enjoying life after an injury or chronic condition, and also offers prenatal massage and relaxation massage. She is dedicated to serving her patients well and has earned five consecutive Spectrum Awards for outstanding customer satisfaction. Visit her Award Page at

“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies that place an emphasis on providing an outstanding customer experience.”

City Beat News provides the results of its research to both consumers and businesses at no charge, reporting on its findings on a rolling annual basis. “Each and every year, there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says City Beat News Editor, Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Award Page.”

About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to encourage and enable excellence across many fields, wherever it can. The Stirling Center,, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.

City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9800 or go online to
City Beat News
Jamie Rawcliffe