Repeat Winners Grab Pulse of the City News Awards Again for 2019

Pulse of the City News has announced its most recent recipients of the Pulse Award for Customer Satisfaction, and all are repeat winners.

Lapeer, MI, January 30, 2019 --( Dedicated to recognizing customer service excellence in the design and construction industry, Pulse of the City News has begun rolling out its 2019 winners. Pulse Award winners provide top-notch products and services as well as a great customer experience. Four companies were recently honored, all for a consecutive time.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.

General contractor T&I Construction ( in Hubbard, Ore., specializes in residential and commercial construction. The company has earned a Pulse Award for each of the eight years it has been in business for outstanding customer satisfaction. Among the services provided by T&I Construction are renovations, windows and doors, painting, decks, siding and handrails. The company’s staff is experienced and certified and undergoes ongoing training and safety seminars to stay abreast of the industry, all with an eye toward providing clients the best possible experience. Visit the company’s Award Page at

For more than a century, Hero Plumbing, Heating & Cooling ( of Minneapolis has served the Twin Cities area. The family-owned-and-operated company remains an industry leader that is committed to top-quality workmanship and unparalleled customer service. The team at Hero offers outstanding home services backed by compassionate customer care, which has earned the company eight consecutive Pulse Awards. As part of that service record, Hero works with all its customers to find a custom solution to each and every one’s home needs. Visit the company’s Award Page at

For more than 70 years, Anthony & Sylvan Pools ( has been designing and building quality inground swimming pools and spas for families across the United States. Headquartered in Doylestown, Pa., the company also handles renovations and modernization services on pools throughout much of the East Coast and also operates pool supply stores in several states. Anthony & Sylvan has been recognized for its reputation for excellence, including eight consecutive Pulse Awards. More than 370,000 families nationwide have trusted the company with creating their backyard oasis, and its swimming pools have stood the test of time. Visit the company’s Award Page at

Twin Cities electrical contractor Harrison Electric Inc. ( has served the area since 1985, providing reliable electrical repairs, home rewiring, electrical backups and more. Some of the things that set Harrison Electric apart are its professional customer service representatives, who are available via phone whenever you need; convenient scheduling; firm price quotes; and experienced and respectful technicians. Service like this has earned the company six consecutive Pulse Awards. Visit its Award Page at

Frank Andrews, Founder of The Stirling Center, which works with Pulse of the City in identifying building and construction companies that provide more than just great design and construction services, but also a great customer experience. “They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Pulse of the City News
Jamie Rawcliffe