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Pulse of the City News Honors Businesses with Consecutive Customer Service Awards

Pulse of the City News has announced its most recent recipients of the Pulse Award for Customer Satisfaction, and all are repeat winners.

Lapeer, MI, February 14, 2019 --( Pulse of the City News prides itself on recognizing customer service excellence. Three companies along the Eastern Seaboard have received high praise from satisfied customers again in 2019, earning the prestigious Pulse Award for Customer Satisfaction.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.

Michael Nash Design, Build & Homes ( of Fairfax, Va., is a design/build firm dedicated to making its clients’ dreams and visions come to life. The firm’s team of residential building and home remodeling professionals handles every phase of a project from design to construction to interior decorating. In business for more than 25 years, Michael Nash is known by many for making the home improvement and custom home building experience a customer-friendly one. For its customer service efforts, the firm has earned nine straight Pulse Awards for Customer Satisfaction. Visit its Award Page at

For more than 35 years, Armstrong Air and Heating ( of Winter Garden, Fla., has kept customers cool in the summer and warm in the winter. The full-service air conditioning and heating company offers installation, repair and preventative maintenance services. Armstrong has developed its business by dedicating itself to service quality and customer service. The company’s entire team is available 24 hours a day, seven days a week, and the highly qualified specialists take pride in their exceptional work. The company has received six consecutive Pulse Awards for Customer Satisfaction. Visit its Award Page at

Arctic Blast Heating & Air Conditioning ( in Lilburn, Ga., provides heating and air conditioning solutions at the lowest prices. More importantly, however, is its dedication to building long-term relationships with customers. The company’s factory-trained technicians are dedicated to arriving on time, providing professional service, using quality parts and doing the work right the first time. Arctic Blast works closely with customers to make sure it understands their needs and provides the best solutions. For its customer service efforts, the company has earned five consecutive Pulse Awards. Visit its Award Page at

Frank Andrews, Founder of The Stirling Center, which works with Pulse of the City in identifying building and construction companies that provide more than just great design and construction services, but also a great customer experience, says, “They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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