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California Businesses Honored by Pulse of the City News with Consecutive Customer Service Awards

Pulse of the City News has announced its most recent recipients of the Pulse Award for Customer Satisfaction, and all are repeat winners from California.

Lapeer, MI, February 20, 2019 --( Pulse of the City News prides itself on recognizing customer service excellence throughout the construction industry. Three companies in California have received high praise from satisfied customers again in 2019, earning the prestigious Pulse Award for Customer Satisfaction.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.

John Riordan Plumbing Inc. ( in Culver City, established in 1967, offers comprehensive plumbing services at affordable rates. With extensive experience in the industry, John Riordan Plumbing can be counted on for fast, comprehensive repairs. The company’s experienced team takes pride in its work and focuses on ensuring customer satisfaction on every job. For its customer service efforts, John Riordan Plumbing has earned five consecutive Pulse Awards. Visit its Award Page at

Los Gatos Roofing ( in San Jose prides itself on excellence in roofing. Whether it’s budget, aesthetics or the unique style of a customer’s home, the company takes everything into account to provide the best product to fit the customer’s needs. With a long history of service in the Bay Area, Los Gatos Roofing demands a strong commitment to customer service and the highest quality standards of craftsmanship. The company has proven itself to customers and earned six consecutive Pulse Awards for Customer Satisfaction. Visit its Award Page at

SAM’s Heating & Air Conditioning, Inc. ( in San Diego specializes in the service and repair of all manufacturers and models of heating and air conditioning units. The company handles residential and commercial projects, with the goal of repairing whenever possible before recommending purchase of a new unit. Whatever the project, customers’ needs are always the priority. The company never treats them like a number in a call center, but families and individuals it knows. SAM’s loyal customers have spoken out, leading to its six consecutive Pulse Awards. Visit the company’s Award Page at

Frank Andrews, Founder of The Stirling Center, which works with Pulse of the City in identifying building and construction companies that provide more than just great design and construction services, but also a great customer experience, says, “They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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