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Pulse of the City News Awards Businesses for Providing Outstanding Customer Service

Pulse of the City News has announced the most recent recipients of its Pulse Award for Customer Satisfaction, and all are consecutive-year winners.

Lapeer, MI, May 05, 2019 --( Pulse of the City News recognizes and honors businesses and professionals in the construction industry that provide their customers with an exceptional overall customer experience. Recently, it awarded three businesses on the East Coast that have all received high praise from satisfied customers again in 2019, earning them consecutive Pulse Awards for Customer Satisfaction.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.

Doug Pruett Construction ( in Annapolis, Md., is a full-service residential and commercial remodeling and renovation contractor. The team at Doug Pruett Construction approaches projects with a positive, professional energy, which helps it solve the most challenging renovations with cost-effective and energy-efficient solutions. Each project receives the utmost in attention to detail and communication, with the ultimate aim of working with clients to achieve their goals. Doug Pruett Construction has earned five consecutive Pulse Awards; visit its Award Page at

Comfort Windows ( in Syracuse, N.Y., is the state’s premier replacement window and home improvement company. Family owned and operated, the company has been in business for 40 years and is built around its signature product — custom replacement windows made right in New York. Comfort Windows offers its clients dependability and professionalism delivered by an experienced and knowledgeable team that works with clients to make their dreams a reality. Thanks to a strong commitment to the community, Comfort Windows always provides exceptional service and has earned six consecutive Pulse Awards. Visit its Award Page at

Sage Custom Contracting ( in Yorktown, Va., is a full-service contractor specializing in custom residential construction and renovation. Sage is committed to providing customers with exceptional quality and a stress-free experience, while giving them the home that fits their lifestyle and preferences. Clients can expect superior quality and personal service at every point in their project. That commitment to quality is evident throughout all stages of the project from custom designs to methodical attention to detail. The project is only complete once the customer is completely satisfied. Safe Custom Contracting has earned six consecutive Pulse Customer Satisfaction Awards; visit its Award Page at

Frank Andrews, Founder of The Stirling Center, which works with Pulse of the City in identifying building and construction companies that provide more than just great design and construction services, but also a great customer experience, says, “They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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