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Three Contractors Earn Consecutive Pulse of the City Awards for High Customer Satisfaction Ratings

Pulse of the City News has announced the most recent recipients of the prestigious Pulse Award for Customer Satisfaction, and all are consecutive-year winners.

Lapeer, MI, May 27, 2019 --( Pulse of the City News is proud to honor businesses and professionals in the construction industry that provide their customers with an exceptional customer experience. Recently, it awarded two mechanical contractors and a general contractor that have all received high praise from satisfied customers again in 2019, earning them consecutive Pulse Awards for Customer Satisfaction.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Then, by determining an annual rating for companies, Pulse offers a level of stability that tells the whole story, not just what the company did last week. The Pulse Award is reserved for those earning the highest ratings of 4 or 5 stars.

Since 1957, Great Lakes Heating & Air Conditioning ( in South Bend, Ind., has served residential and commercial customers with air conditioning, heating, duct cleaning, electrical and plumbing services. The family-owned company treats its customers as though they are part of the family. The team at Great Lakes includes certified, experienced technicians whose primary goal is to provide the very best service. Technicians are involved in ongoing training as well, which ensures customers receive excellent service by having a properly installed and well maintained comfort system. Great Lakes has earned six consecutive Pulse Awards; visit its Award Page at

Armstrong Mechanical Services, Inc. ( of Hopewell, Va., is a licensed and specialized HVAC expert that can solve any heating, air conditioning or ventilation issue. The company performs installation, repair and preventative maintenance for both commercial and residential customers. Knowing how inconvenient it is for customers when their HVAC systems break down, Armstrong’s team are always professional and deliver quality work and service with a smile. For its efforts in customer service, Armstrong has earned the Pulse Award for seven straight years. Visit its Award Page at

Kings Capital Construction (, headquartered in Tarrytown, N.Y., is a full-service general contractor with its own site work division. With projects ranging from office buildings and warehouses to large apartment complexes and retail plazas, Kings Capital Construction has the creativity and highly skilled team to produce the highest quality results at a reasonable cost. The company’s mission is to be the best partner for its customers, suppliers and employees, so it builds strong relationships through teamwork, integrity, commitment and customer service. Kings Capital Construction has further built its reputation as a service- and client-oriented company with a commitment to meet the ever changing needs of its customers. It has earned eight consecutive Pulse Awards; visit its Award Page at

Frank Andrews, Founder of The Stirling Center, which works with Pulse of the City in identifying building and construction companies that provide more than just great design and construction services, but also a great customer experience, says, “They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to
Contact Information
Pulse of the City News
Jamie Rawcliffe

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