Vancouver, Canada, July 22, 2019 --(PR.com
)-- "We’re excited to open our sales office in Toronto as we recognize the East Coast as another opportunity to expand our physical presence," said Adam Antal, Co-founder, Vice President of Sales at Agents Republic Inc.
"Relationship is critical to serving our clients, as customer service outsourcing requires deeper insights and understanding of their businesses. We help our clients in reviewing customer touchpoints so that they can decide what elements of their processes and technology they want to keep in-house and what to outsource. Once the outsourcing decision is made the next step is to decide on the level of control and involvement. Clients can decide to keep the full control using our shared cloud-based systems or can leave it to us and we will take care of all their needs."
After leading multiple projects in workflow management, risk and performance analytics at JP Morgan, Morgan Stanley Capital International, Siemens VC and Yale University, Adam founded Agents Republic with David L. Papp, CEO, based in Vancouver. David brings 13+ years of experience in customer service outsourcing and 10 years of leadership in cloud-based call center solutions with distributed workforce.
"Outsourcing call center services is still considered to be a commodity, while customer experience is unique and custom to each company, which creates a growing gap between supply and demand. As customer experience became more and more important to companies, call center industry is losing its competitive edge to provide adequate solution. Agents Republic brings transparency and efficiency to the market by providing controllable solutions with high quality distributed workforce on a global scale," added Adam.
About Agents Republic Inc.
Headquartered in Vancouver, Canada, Agents Republic provides next generation contact center services with global workforce. The company was formed by industry professionals with more than 12 years track record in cloud-based contact center outsourcing in 38 countries. Agents Republic delivers exceptional customer service, technical support, back office and sales support services with native speaking agents, using state of the art technologies, including cloud automation and Artificial Intelligence. Services are available 24/7/365 in all time zones across multiple channels: phone, email, chat, video chat and social media. Agents are carefully selected, trained and certified to represent global brands, and equipped with local market knowledge in regional dialects.