Burnsville, MN, August 01, 2008 --(PR.com
)-- Kevin Stirtz, a customer service speaker and trainer from Minneapolis has published a new resource that helps organizations of all kinds improve the quality of customer service they offer.
The resource, called, "The Amazing Service Toolkit" is available for no charge at Stirtz's website at http://amazingserviceguy.com. It contains advice and ideas for people to understand their customers better so they can offer better service than their competition.
Stirtz, whose has taught customer service across the USA and in Europe, said he developed the resource to fill a gap. Most customer service books and programs focus on either management or employees but usually not both.
"This resource is useful for both management as well as front-line staff" he said. "I designed it to address issues and challenges they both face in their jobs."
The resource is being offered at no charge because Stirtz believes more people will benefit.
"My purpose in creating the Amazing Customer Service Toolkit is to help as many people as possible" he said. "In the challenging economy we're facing, not every company can afford to hire an outside expert. This resource brings them some outside expertise for free."
Stirtz recently published a book on customer loyalty and is currently co-authoring a book on customer service.