Smart Link Solutions Celebrates 14 Years of Superior Message on Hold Service

Smart Link Solutions celebrates 14 years helping businesses increase sales with their Message On Hold service.

Commerce Township, MI, August 08, 2008 --( For 14 years, Smart Link Solutions has helped businesses increase sales and retain customers with their Message On Hold service. The Message On Hold service gives customers up-to-date information about products and services while they're on hold.

"We're proud to have made Message On Hold part of the Smart Link repertoire for the past 14 years," said Jim Riggs, owner of Smart Link Solutions. "It's something that benefits both our clients and their clients."

According to statistics from AT&T, 82 percent of all customers will be put on hold at some point. If all they hear is silence, only 12 percent will stay on the line. However, if on hold messaging is playing, 68 percent of customers will stay on the line. And if those messages are updates about products and services, 10 percent to 20 percent of customers will make an additional purchase based on the information that they hear.

"Message On Hold increases sales, reduces customer hang-ups, and enhances the professional image of the company," Riggs said. “It gives customers something to listen to so they're not bored, and it increases the chances of making a sale. It's a truly effective tool that no business should be without."

Smart Link Solutions offers several Message On Hold production packages to suit the needs of any business. They provide a diverse selection of music types and professional voice talents to record the messages, as well as expertly crafted scripting. Businesses can opt to change a message every month or as little as once a year, depending on what best fits them. On hold music is yet another option.

Message On Hold has proven to have some excellent results for Smart Link's current clients.

"Our Smart Link Solutions Message On Hold gives us yet another opportunity to inform our customers of our DELMIA digital manufacturing solutions," said Therese Snow, marketing consultant for DELMIA Corporation. "In a moment's time, they can also hear of upcoming events, new offerings, or any other message we want to convey."

For Young Supply Company, the best part was the customer support and ease of working with Smart Link.

“Smart Link is easy to work with," said Ronald Vallan of Young Supply Company. "They have the voice talent and the music available online so that you can choose the best music for your message. The staff are willing to go the extra mile when it comes to accommodating our requests whether it is terms, equipment, leases or reproductions, they work with us…”

Start taking advantage of a captive audience with Message On Hold. Call Smart Link Solutions today at 866-757-5100 or visit them at to see why their customers have been enjoying Message on Hold for 14 years.

About the Company
Smart Link Solutions offers a variety of excellent, innovative marketing and communications services to businesses that are looking to grow. They are dedicated to helping their clients rise above their competition and increase their bottom line. Established for over ten years, they have continually added the most economical and up-to-date marketing techniques to help their clients keep up with the latest trends, all with proven results. Please visit for all of your marketing needs.

Press release provided by Xeal Inc. (

Smart Link Solutions
Jim Riggs