New Book Encourages Businesses to Welcome Customer Complaints
Rather than avoiding customer complaints as a negative experience, author Jim Shaw promotes putting complaint management systems in place that will “vacuum up all complaints.” - September 06, 2011
Baldrige-Based Software That Works: Commercial Glass Manufacturer Case Study
Scorebook Navigator™ jump starts making needed changes by five months―providing significant opportunity for customer satisfaction and bottom-line boosts. - May 18, 2010
Subscriptions to Baldrige-Based Software Services Now Available to All Organizations
Expanded license agreement with Shaw Resources enables the Alliance for Performance Excellence to sell subscriptions to the Scorebook Navigator™ service to associate-members and non-member organizations. - March 31, 2010
Baldrige-Based Software That Works: The Nebraska Furniture Mart Case Study
Scorebook Navigator™ software helps Nebraska Furniture Mart detect buried opportunities for improvement by comparing actual performance with potential performance. - February 17, 2010