The CEO Show’s Robert Reiss Interviews Its 300th CEO, Brad Stewart, CEO of XOJET
Brad Stewart, CEO of XOJET, Is The 300th Guest on The CEO Show, Interviewed by host Robert Reiss on August 4, 2013. Stewart provides personal insights about how he met his wife at McKinsey & Company and also how his upbringing influenced the way he fills his role as XOJET’s CEO. Stewart describes the private jet industry, gives his views on the priorities he sets at XOJET, and how extraordinary service is provided to its clientele. - August 15, 2013
The Transformative CEO – McGraw-Hill Hit Business Book Defines Emerging Leadership Category
The Transformative CEO defines a new category of leadership, according to co-author Robert Reiss. “Transformative CEOs create new value that reinvigorates a company, reinvents an industry or reboots society.” The book is filled with direct quotes, stories from 44 CEOs and founders, and tools for succeeding in business, including: “Obstacles are opportunities”, “Have a higher purpose”, “Give back”, “Put culture first and forever”, “Lead with love”, and “Leadership is not a friendship contest.” - July 28, 2012
Shelly Lazarus, Chairman of Ogilvy & Mather, Explains Importance of Innovation on The CEO TV Show with Robert Reiss
The CEO TV Show with host Robert Reiss in this episode interviews Shelly Lazarus, Chairman and former long-time CEO of Ogilvy & Mather, one of the leading advertising agencies in the world. The Lazarus interview focuses on the importance of innovation in business. Lazarus talks about the characteristics and essentials of innovation: The difficulties of innovating, its fragility, obstacles, and the role of corporate culture in fostering innovation. - December 17, 2011
Ralph de la Vega, CEO of AT&T Mobility, Explains the Importance of Corporate Culture in Merging Two Companies on The CEO TV Show with Robert Reiss
On The CEO TV Show with Robert Reiss this week, Ralph de la Vega, CEO of AT&T Mobility, explains the importance of corporate culture, particularly concerning the merger between AT&T Wireless and Cingular Wireless' merger. De la Vega also addresses issues such as the role of the leader in a merger and his views on overcoming obstacles which some consider impossible. - December 02, 2011
Bernie Marcus, Co-Founder and Ex-CEO of the Home Depot on the CEO TV Show Says Free Enterprise System at Risk
Bernie Marcus, co-founder and ex-CEO of The Home Depot, in an interview with Robert Reiss on The CEO TV Show, discussed the importance of corporate culture in building The Home Depot, and then had a spirited discussion about how he believes the free enterprise system in America is under attack and... - November 26, 2011
Shelly Lazarus, Chairman of Ogilvy & Mather, Explains Importance of Corporate Culture on The CEO TV Show with Robert Reiss
The CEO TV Show with host Robert Reiss this week interviews Shelly Lazarus, Chairman and former long-time CEO of Ogilvy & Mather, one of the leading advertising agencies in the world. The interview discusses the importance of corporate culture with an expert who understands the subject intimately, recognizing that Ogilvy & Mather frequently executes branding and advertising strategies for clients worldwide. - November 12, 2011
Bernie Marcus, Co-Founder of The Home Depot, Explains What It Takes to Start a Business After 50, on The CEO TV Show with Robert Reiss
Bernie Marcus, co-founder of The Home Depot, explains to Robert Reiss, host of The CEO TV Show, what it was like to have been a successful CEO of a company one day, fired the next, and having to start all over again at the age of 50. Marcus reveals the basics of starting a new business: Luck and people that are trustworthy and smarter than you are. He also describes the day when he knew that success was certain in his early encounter with a customer from Athens, Georgia. - October 26, 2011
Lynn Tilton, CEO of Patriarch Partners, and a Billionaire Explains How to Re-build a Fallen Brand on the CEO TV Show with Robert Reiss
Lynn Tilton, CEO of Patriarch Partners, a holding company currently owning 75 companies employing over 120,000 people, explains how to re-build a “fallen brand” on the CEO TV Show with Robert Reiss. Tilton reveals how she breathes new life into companies, where that effort begins, and where she concentrates. Tilton provides examples including the Rand McNally turn around. Later, Tilton speaks out about “Made in America” and the need for an industrial policy lead by government. - October 20, 2011
John Paul DeJoria, Co-Founder of Paul Mitchell Systems and Patron Tequila Explains the Role of the CEO in the Future on The CEO TV Show with Robert Reiss
On this week's episode of The CEO TV Show with Robert Reiss, John Paul DeJoria, co-founder of Paul Mitchell Systems and Patron Tequila, explains how the role of the CEO in the future is changing. "In the past, CEO management styles were top down in a dictatorial manner - you know, 'do as I... - October 02, 2011
Peter Cuneo, CEO for the Turn-Around of Marvel Entertainment, Explains How to be a Successful CEO with Robert Reiss on The CEO TV Show
Peter Cuneo, the CEO for the turn-around of Marvel Entertainment, and six other major turn-arounds, discusses this week the most important role of the CEO with Robert Reiss, host of The CEO TV Show. When he took over the reigns of Marvel, its stock had plunged to only $0.96 per share; ten years... - September 21, 2011
John Paul DeJoria, Founder and CEO of Paul Mitchell Systems and Patron Spirits, Describes Why Eco- and People-Friendly Businesses Are Smart Businesses on The CEO TV Show
In this episode of The CEO TV Show, John Paul DeJoria, founder and CEO of both Paul Mitchell Systems and Patron Spirits describes his view about technology and innovation to Robert Reiss, host of the Show. DeJoria says, "Technology leads to producing the best product possible. But in doing... - September 21, 2011
George Halvorson, CEO of Kaiser Permanente Reveals the Most Important Thing CEOs - and People - Can Do to Cut Healthcare Costs to Robert Reiss on The CEO TV Show
George Halvorson, CEO of Kaiser Permanente, reveals the most important thing CEOs and people can do to cut healthcare costs on this week’s CEO TV Show. Halvorson provides his view on the role of the CEO, what CEOs should do about healthcare costs, and his recommended model for better healthcare in America. Halvorson also discusses the need for a company to balance its internal and external focus, and goes on to identify three other specific things that CEOs should to control healthcare costs. - September 08, 2011
Tony Hsieh, CEO of Zappos.com, Explains a Unique Approach to Employee Empowerment to Robert Reiss on "The CEO TV Show"
Tony Hsieh, CEO of Zappos.com, explains a unique approach to employee empowerment to Robert Reiss on "The CEO TV Show." When Robert Reiss, host of "The CEO TV Show," asked Tony Hsieh, (pronounced "shay"), CEO of Zappos.com, what he considered his #1 job as CEO was,... - September 08, 2011
Peter Cuneo, ex-CEO of Marvel, Describes Secrets for Successful Turnarounds to Robert Reiss on "The CEO TV Show"
Peter Cuneo, ex-turnaround CEO for Marvel Entertainment and eight other companies, identifies the secrets of successful turnarounds to Robert Reiss, host of "The CEO TV Show" in this week's episode. Cuneo highlights what any CEO facing a corporate turnaround should know and he explains how as the leader, the CEO is “totally responsible for what’s good in a company and deserves total blame for everything that goes wrong.” From that overly simple picture, he describes a more inclusive view. - August 27, 2011
John Paul DeJoria, Founder of Paul Mitchell Products and Patron Tequila Talks to Robert Reiss on "The CEO TV Show" About Importance of Giving Back
On this week's episode of "The CEO TV Show," John Paul DeJoria, Founder of John Paul Mitchell Systems and Patron Spirits, talked with host Robert Reiss about the importance of superior customer experience, sharing success with others, and giving back. DeJoria tells Reiss of the link between product quality and the customer experience which in turn leads to re-ordering: he also provides his views on culture as a critical ingredient of success for companies -- and for our country as well. - August 17, 2011
Zappos CEO, Tony Hsieh, Explains the Keys to Superior Customer Experience on The CEO TV Show with Robert Reiss
Zappos CEO, Tony Hsieh, explains the keys to superior customer experience on The CEO TV Show with Robert Reiss and how it is “all about the customer.” Hsieh also relates how many companies misplace their focus, identifies the most important marketing and branding tool, and gives his thoughts on the “social media.” Later in the interview on the CEO TV Show, Hsieh talks about other things that contribute to successful businesses and their growth. - August 13, 2011
Tony Hsieh, CEO of Zappos.com, Talks About the Importance of Corporate Culture to Business Success on the CEO TV Show
Tony Hsieh, CEO of Zappos.com, talks about the importance of corporate culture to business success on the CEO TV Show in an interview with host Robert Reiss. - July 15, 2011
Tony Hsieh, CEO of Zappos, Discusses Keys to Entrepreneurial Success on the CEO TV Show with Robert Reiss
Tony Hsieh, CEO ofZappos.com, discusses keys to entrepreneurial success on The CEO TV Show with Robert Reiss. Hsieh talks about his first time interest in Zappos as an investor and an advisor that quickly got him fully involved in developing the Zappos business, including confronting the possibility of bankruptcy. Hsieh goes on to explain more about the secrets of success and the importance of corporate culture on the CEO TV Show as presented in four episodes. - June 17, 2011
Robert Reiss Interviews George Halvorson, Chairman & CEO of Kaiser Permanente, on the CEO TV Show About the Problems and Solutions to America’s Health Care Crisis
Robert Reiss, founder and host of “The CEO Show,” a nationally syndicated radio program and on-line TV Show, interviews George Halvorson, Chairman and CEO of Kaiser Permanente, the nation’s largest private not-for-profit health care company. Halvorson discusses how the traditional American health care business model is seriously flawed and suggests that the Nation needs to focus on total health solutions for the 10 percent of the patients who are responsible for 80% of the costs. - June 09, 2011
The CEO Show Host Robert Reiss Marks 200th Interview Anniversary with Guest Jeffrey Joerres, CEO of ManpowerGroup
Jeffrey Joerres, Chairman and CEO of ManpowerGroup, was the 200th guest interviewed on the CEO Show by host Robert Reiss, which was first broadcast in April 2007. ManpowerGroup has a leadership position in workforce solutions – with $20 billion in revenue and 30,000 employees serving over... - May 16, 2011
The CEO TV Show Launches as the First Pan-Web TV Show
The CEO Show with Robert Reiss announces the launch of the first pan-web “TV” show called “The CEO TV Show with Robert Reiss.” It will be hosted on websites that have proximity and affinity to America’s CEO community – like Vistage, Entrepreneurs’... - May 01, 2011
"The CEO Show Minute With Robert Reiss" Launches in 75 Markets with Daily Drive-Time Program on March 21, 2011
The CEO Show Minute, a daily drive-time program, launches on March 21, 2011, expanding the reach of the CEO Show, hosted by Robert Reiss. It will be broadcast into 75 markets across the U.S. on the Business TalkRadio Network. Guests featured in the first month include CEOs from AT&T Mobility, Cirque du Soleil, Ogilvy & Mather, Ocean Spray, and AFLAC. Content includes insights about the approaches to growing and leading businesses as well as glimpses of top CEOs’ personalities and styles. - March 20, 2011
David Suder, CEO of KHS&S, Talks About Constructing a New Reality on the CEO Show with Robert Reiss
David Suder, CEO of KHS&S, talks on the CEO Show with Robert Reiss about how KHS&S, the largest thematic construction company in the U.S., constructs massive new reality exhibits and building interiors and exterior facades of an unprecedented scale. Suder explains how KHS&S uses a production line process to meet incredibly tight schedules and budgets, and describes the adoption of advanced construction technologies, sustainable building methods, and the KHS&S employee-owned business model. - February 27, 2011
Patrick Vaccaro, Managing Partner of Jackson Lewis, Talks About a Dedication to Prevention in Employment Law on the CEO Show with Robert Reiss
Patrick Vaccaro, Managing Partner of Jackson Lewis LLC, talks about a law firm dedicated to prevention in employment law on the CEO Show with Robert Reiss, helping their clients avoid the exceptionally expensive and often unnecessary litigation that occurs after the fact. Vaccaro explains that to prevent litigation, Jackson Lewis audits business practices, gives counsel, and uses the experience that it has developed as one of the fastest growing workplace law firms in the country. - February 25, 2011
Michael Woodhouse, CEO of Cracker Barrel, Talks on the CEO Show with Robert Reiss About a Business Model Serving Over 200 Million Guests a Year
Michael Woodhouse, CEO of Cracker Barrel, talks about maintaining quality and trust with its customers on the CEO Show with Robert Reiss. Woodhouse tells Reiss about Cracker Barrel’s “trust relationship” and how its 67,000 employees are each strongly focused on serving the customer, a precept that has benefited shareholders as well. Reiss and Woodhouse talk about other topics such as business metrics, employee training, the strategic plan, and America’s future. - February 23, 2011
John Bogle, Founder and Former CEO of The Vanguard Group, Talks about the Future of Investing on the CEO Show with Robert Reiss
John Bogle, founder and former CEO of The Vanguard Group, doesn’t beat around the bush regarding the health of the investment market in his interview with Robert Reiss, host of the CEO Show. Bogle also provides his views about how investing has deteriorated from a focus on the long term to short term speculation and provides advice to investors. Other topics discussed include derivatives, health care costs, and the promise of students who are graduating from our educational institutions. - February 19, 2011
Gary Bhojwani, CEO of Alliance Life, Talks About Managing in Crisis While Serving the Customer on the CEO Show with Robert Reiss
Gary Bhojwani, President and CEO of Alliance Life, talks on the CEO Show with host Robert Reiss about managing in crisis while serving the customer. Bhojwani speaks about how businesses can have the courage to sacrifice in the short term to produce sustainable results in the long term that serve the customer, the business, and its stakeholders. Other issues Bhojwani discusses are the process for turning the company around, balancing customer and employee needs, and investing in technology. - February 11, 2011
Michael Thaman, CEO of Owens Corning, Talks About Making the World More Energy Efficient on the CEO Show with Robert Reiss
Michael Thaman, CEO of Owens Corning, a Fortune 500™ listed company for more than 56 years, talks with host Robert Reiss on the CEO Show about ways to increase energy efficiency in homes and industry. Thaman also suggests appropriate energy policy priorities, and defines the extent of energy savings that are possible. Thaman further identifies other important benefits that accompany improvements in energy efficiency and discusses how Owens Corning products contribute to that progress. - February 11, 2011
Richard Fain, CEO of Royal Caribbean, Talks About Transforming the Cruise Industry on The CEO Show with Host Robert Reiss
Richard Fain, 22 year Chairman and CEO of Royal Caribbean Cruises Ltd., talks with CEO Show host Robert Reiss about transforming the global cruise industry led by Royal Caribbean by tailoring its services to the cultural preferences of its passengers. Fain also talks about the merits of hiring local managers, cultivating open communications, and encouraging innovation to produce exotic experiences onboard. Finally, Fain makes it clear that “the key with service is the people – the employees.” - January 16, 2011
CEOs from Victoria’s Secret, Pitney Bowes, 1-800-FLOWERS.com & More to Speak at Upcoming Customer Experience Conference Board Event, March 23-24, 2011
On March 23-24, 2011, The Conference Board, will draw together top C-Level executives from world-leading companies for its popular, annual “Customer Experience Leadership” Conference in New York. This year’s speakers include Sharen Turney, CEO of Victoria’s Secret, Murray Martin, CEO of Pitney Bowes, and Jim McCann, CEO of 1-800-FLOWERS.COM, and senior executives from Southwest Airlines and The Ritz-Carlton, addressing how to build customer-centric cultures to drive business success. - January 15, 2011
Anne Mulcahy, Talks About Saving Xerox to Saving the Children on The CEO Show with Robert Reiss
Anne Mulcahy dialogs with host Robert Reiss on the CEO Show about turning Xerox around and the new challenges she will be addressing at Save the Children in her new position as its CEO. Mulcahy describes managing the Xerox business turn-around process and offers specific ideas about the ingredients that contribute to a success: Regarding Save the Children, Mulcahy passionately expresses the enormity of the need on which her organization is focused and explains one means for raising funds. - January 09, 2011
Len Rodman, CEO of Black & Veatch, Talks About Building Critical Global Infrastructure Utilizing an ESOP Model, on The CEO Show with Robert Reiss
Len Rodman, CEO, President, and Chairman of Black & Veatch, talks with Robert Reiss on the CEO Show about building critical global infrastructure for energy, water, and telecommunications. Rodman explains how the business is organized, its focus on teamwork, and how sharing its successes and risks via an ESOP is key motivating its 8600 employees. Rodman and Reiss also dialog about one of the most challenging problems facing our planet – the shortage of fresh water at major population centers. - January 01, 2011
The CEO Show with Robert Reiss Launches The CEO Forum Magazine, “by CEOs and for CEOs”
The CEO Show, a nationally syndicated radio program in its 4th season, has launched The CEO Forum, a quarterly magazine based on the radio interviews with America’s top CEOs. It is distributed exclusively to the CEOs of the 10,000 largest corporations in America. The 2nd issue, just in print, features a new set of 10 CEOs that have made significant contributions to the growth of their business segments, serving as role models for others in commerce. - December 24, 2010
Nigel Travis, CEO of Dunkin’ Brands and President of Dunkin Donuts, Talks About Supporting the Franchisee on The CEO Show with Robert Reiss
Nigel Travis, CEO of Dunkin’ Brands, dialogs with Robert Reiss about leading this 15,000 store, global franchise. Travis explains how communications and constant monitoring of franchisee economics receive his most passionate focus. When James Reiss, 16 year old son of Robert Reiss, asks about Travis’s key responsibilities, Travis explains it is with his shareholders. Other subjects discussed are new product creation, franchisee feedback, and recruitment and motivation of franchisee managers. - December 22, 2010
George Halvorson, CEO of Kaiser Permanente, Talks on the CEO Show About a Vision for the Future of Healthcare
George Halvorson, CEO of Kaiser Permanente, talks on the CEO Show with host, Robert Reiss, about providing high-performing healthcare business model that uses a “vertically integrated care team.” Halvorson discusses what needs to be achieved to improve healthcare delivery, the benefits of technology, thoughts on business leadership, and a fundamental problem – the absence of incentives. - December 16, 2010
Jim Whaley, President, Siemens-Foundation, Talks on Inspiring Students About Science, Technology, Engineering & Math on the CEO Show with Robert Reiss
Jim Whaley, President, The Siemens-Foundation, talks with Robert Reiss about inspiring young students about careers in science, technology, engineering and math -- an essential contributor to sustainable industry and the U.S. economy. Whaley discusses how it is the engagement with students that... - August 22, 2010
Greg Case, CEO of Aon Corporation, Talks About the Business of Global Risk Management on the CEO Show with Robert Reiss
Greg Case, CEO of Aon Corporation, talks about the risk management, the rise of aggregate risk levels and their complexity, and the importance of communication that allow Aon to understand its client’s needs. Additionally, Case dialogs on The CEO Show with Robert Reiss on building a corporation with global capabilities, using leadership to deliver value to the client, the role of management in serving clients and the business colleagues within Aon. - July 13, 2010
Ralph de la Vega, CEO of AT&T Mobility, Talks on the CEO Show with Robert Reiss About Overcoming Obstacles
Ralph de la Vega, the CEO of AT&T Mobility, talks on the CEO Show with Robert Reiss about the challenging personal and business opportunities he’s faced. De la Vega also dialogs with Reiss about the importance of “risk taking” in business and in personal life, and about his “formula for success” as presented in de la Vega’s book, “Obstacles Overcome.” - June 11, 2010
Peter Cuneo, Former CEO of Marvel Entertainment, Inc., Talks About Marvel Turnaround on The CEO Show with Robert Reiss
Peter Cuneo, Vice Chairman and former CEO, Marvel Entertainment, Inc., speaks on The CEO Show with Robert Reiss about executing profitable turn-arounds and broadening product appeal. He discusses ways to take “strategic leaps” and provides insight about his experiences at Marvel and in his personal life that have shaped how he leads. - May 29, 2010
David Steiner, CEO of Waste Management, Talks About Extracting Value from Waste on “The CEO Show with Robert Reiss”
David Steiner, CEO of Waste Management was interviewed on The CEO Show with Robert Reiss on January 10, 2010 about how Waste Management has reinvented itself to focus on creating value from waste. Steiner relates how waste is no longer something to be discarded, but should be used as a resource and a fuel for energy generation, “helping the environment and driving profitability.” Steiner also talks about his primary roles as a CEO which are “changing and maintaining the (corporate) culture.” - February 19, 2010
The CEO Show with Robert Reiss 100th Interview – Top Executives from Across the U.S.
The CEO Show with Robert Reiss reached the 100th guest interview mark on Sunday, February 15, 2009, when he interviewed Beth Chappell, President and CEO of The Detroit Economic Club and The National Summit. The Detroit Economic Club, one of the world’s leading speaking platforms for CEOs and... - March 14, 2009
Edward Reilly, CEO of The American Management Association, Talks About The Role of Training in the Global Business Environment on The CEO Show with Robert Reiss
Edward T. Reilly, CEO of The American Management Association [AMA], talks on The CEO Show with Robert Reiss about the role of training in the global business environment, the differences in management-subordinate relationships in other cultures, and the contribution of the Internet and computer-assisted learning technology to the delivery of business education. Reilly also speaks about investing in employee performance to improve ROI and profitability. - October 03, 2008
Reynold Levy, President of Lincoln Center, Talks About Driving Growth Through Engagement on the CEO Show with Robert Reiss
Reynold Levy, President of Lincoln Center for the Performing Arts, talks on the CEO Show with Robert Reiss about driving growth through engagement with its stakeholders, and its spectacular $1.2 billion transformation now underway. Levy also speaks about The Center as a source of “social cohesion and economic development,” and he discusses important considerations for non-profit organizations in their interactions with individual and corporate donors. - September 28, 2008
CEO Steve Jones, Discusses – How Jones Soda Has Become a Real Character in Consumer’s Lives -- on The CEO Show with Robert Reiss
Steve Jones, CEO of Jones Soda, talks on The CEO Show with Robert Reiss about how customer involvement and relationship-building are propelling the growth and direction of the company. Jones makes a compelling case for a customer-focused business model and the use of attitudinal segmentation to create new products and support marketing decisions. Jones also explains how being “socially involved” is a big part of the Jones Soda character and identity – and another source of business growth. - September 10, 2008
Waterworks’ CEO, Nancye Green, Talks About Building a Leading Business on The CEO Show with Robert Reiss
Nancye Green, CEO of Waterworks, talks on The CEO Show with Robert Reiss about using the discipline of design to drive business results. Green shares case studies drawn from utilizing principles from her prominent design career to achieve in such varied initiatives as designing information to... - September 10, 2008
Ron Losby, President of Steinway & Sons -- Americas, Talks About 150 Years of Perfection on the CEO Show with Robert Reiss
Ron Losby, President of Steinway & Sons -- Americas, talks on The CEO Show with Robert Reiss about 150 years of Steinway unparalleled quality, perceiving customers as members of the Steinway family, and the emphasis placed on exceeding each customer’s expectations. Losby explains the scope of Steinway customers: Artists, institutions, and others who aspire to be Steinway owners. Losby also talks to about how Steinways are exceptional investments outpacing many standard investment vehicles. - September 07, 2008
Michael Chen, CEO of Ge’s Media Finance Business, Talks About the 4 "I’s" on the CEO Show with Robert Reiss
Michael Chen, CEO of GE Commercial Finance -- Media, Communications & Entertainment, talks on the CEO Show with Robert Reiss about his “4-I’s” approach to delivering value, the importance of establishing a “personal brand,” and the broad range of financial products and services that his part of GE delivers. Chen also identifies attributes that differentiate successful companies from others and the need to understand the customer’s wants and needs. - August 24, 2008
Jonathan Spector, CEO of the Conference Board, Talks About the New Customer Experience Model on the CEo Show with Robert Reiss
Jonathan Spector, CEO of The Conference Board, talks on The CEO Show with Robert Reiss about a rapidly growing new business model by which corporations will cede selected processes to the customer, the benefits of “crowdsourcing,” and experience-sharing between for-profit and not-for-profit organizations. Spector discusses the use of crowdsourcing in the pharmaceutical and food product industries and also reveals how this concept was used to produce his recent book, “We Are Smarter than Me.” - August 21, 2008
Paul Spiegelman, CEO of Beryl Companies, Talks About the Healthcare Call Center Model on The CEO Show with Robert Reiss
Paul Spiegelman, CEO of Beryl Companies, talks on The CEO Show with Robert Reiss about getting your priorities right, reinvesting profits in your employees, and the merits of concentrating on the “small things.” Spiegelman also discloses secrets on producing exceptionally low employee turnover rates and unusually high customer retention. Spiegelman’s revelations, based on the national call center market, are applicable to a broad range of businesses and non-profits as well. - August 06, 2008
James Parker, Former CEO of Southwest Airlines, Talks About Managing Through Crisis on the CEO Show with Robert Reiss
James Parker, former CEO of Southwest Airlines, Talks on The CEO Show with Robert Reiss about managing through crisis, by doing the “right thing” for their customers, employees, and stakeholders. Parker discusses the things differentiating Southwest from its competitors, and how it has been able to deliver both low fares and great customer service. - July 19, 2008