MCorp Teaches Execs to Improve Customer Experience at CRM2013
Michael Hinshaw from MCorp Consulting will deliver two sessions on customer experience and innovation at SAP’s annual CRM conference. - March 06, 2013
MCorp’s Enterprise Customer Experience Consulting Services Recognized by Independent Research
Independent Research Firm’s report on Enterprise Customer Experience Consultants includes MCorp Consulting and a list of their many services, such as defining customer experience strategy, creating transformation road maps, and measuring business impact. - February 14, 2013
Western Independent Bankers and BDO Advance Customer Experience Innovation in Banking through Annual Awards
WIB’s “Innovative Community Banks of the Year” awards strive to identify and honor western regional banks committed to design, technology, and customer experience innovation. Joining the Awards Committee to help achieve this goal is Michael Hinshaw, a leading business strategist and best-selling author in the areas of innovation and customer experience. - January 26, 2013
Smart Customers, Digital Experiences and 5 Stupid Mistakes Presented at Digital Experience 2013
MCorp Managing Director Michael Hinshaw to present at Digital Experience 2013, a Customer Experience Thought Leader Webinar from CustomerThink. - November 30, 2012
Smart Customers, Stupid Companies: New Book Highlights a Growing Disconnect, and How Companies Can Fix It
Authors explain how digital innovation and disruptive forces are making customers smarter than the companies that wish to serve them. - May 22, 2012
Leveraging Social Media for Marketing and Customer Experience: Topic of MCorp Presentation at NACS 2012
MCorp executive Richard Diamond to speak at National Association of Consumer Shows Annual Conference. - May 17, 2012
Making Customer Experiences Smart: Announcing The Smart Touchpoints Workshop
MCorp Consulting launches The Smart Touchpoints Workshop, a mind-changing, eye-opening dive into how smart companies will do business in the fast-changing world of smart, digitally enabled customers. - December 07, 2011
Delivering Superior Customer Experiences Requires Disciplined Management and Cultural Commitment
MCorp Interviewed for “Customer Experience Maturity Defined” Research Report - September 30, 2011
Four Ways to Prove ROI on Customer Experience Improvement
Customer Experience Consultancy MCorp Publishes “Proving ROI on Customer Experience” White Paper Focused on How Making Customers Happier Can Drive Bottom-Line Results. - September 10, 2011
Digital Customer Experience at Center of Smarter Customer Experiences
MCorp Interviewed for Recently Released Research Report, “Why You Need A Digital Customer Experience Strategy.” - May 26, 2011
“Smart Customers, Stupid Companies” Topic of MCorp Presentation at Visual Media 011
MCorp President Michael Hinshaw to speak at the Visual Media Association’s annual conference. - May 12, 2011
MCorp Consulting’s CRM 2011 Presentation: Improving Customer Experience
MCorp Managing Director, Michael Hinshaw, to speak at SAP and SAPinsider’s annual CRM conference. - March 21, 2011
MCorp Consulting Announces Customer Experience Mapping Suite for Brand Marketers
Proven research and analytical tools help organizations prioritize and focus brand, marketing and customer experience investments. - January 20, 2009