New York’s Hottest Hospitality Amsterdam Hospitality Group Partners with Canadian Company Guestfolio to Enhance Guest Experience
New York, NY, February 16, 2013 --(PR.com
)-- New York City’s Amsterdam Hospitality, which operates numerous boutique and lifestyle properties, chose Guestfolio® to enhance visitor experience and improve pre and post-stay engagement.
From the moment hotel guests make a reservation Guestfolio takes over, engaging them at key touchpoints before, during and after their stay. “After reviewing what Guestfolio had done in the past and their client list, I was very comfortable proceeding with the company, said Steven Goldman, Vice President - Hotel Operations, “We partnered with Guestfolio because of their work with other upper tier hotel properties, chains, and organizations, coupled with their ability to connect with our guests multiple times, in a highly professional way."
More and more travelers are turning to their mobile devices to research lodging and travel options and book and communicate preferences directly with the hotel. Guestfolio allows guests to plan their dining, activities and transportation options before their arrival from any preferred device all the while tracking every click. “Engagement begins well before the guest checks into the hotel room,” says Duane Hepditch, President. “More than 40% of consumers open an email on their mobile device first. If your hotel confirmation email has no user experience you will elicit no action and therefore no ROI.”
The new Mobile Concierge is available exclusively to guests of hotels that utilize Guestfolio, which is currently used in over 100 cities worldwide. For more information call 1.604.932.2510 or by email Duane@guestfolio.com.
About Amsterdam Hospitality
Amsterdam Hospitality Group, established in 1996, is a real estate development and hospitality management organization operating in three segments – hotels, residential properties and commercial buildings. The company's primary activity is the development and management of boutique hotels such as the historic Empire Hotel and the newly refurbished Marcel at Gramercy in New York City. For further information about Amsterdam Hospitality Group hotels please visit www.amsterdamhospitality.com.
Guestfolio is based in Whistler, British Columbia, Canada. The company provides a seamless suite of Guest Relationship Management (GRM) tools-from customizable confirmation emails to post-stay surveys and newsletters to a dynamic Mobile Concierge trip planner. By engaging guests at key touch-points before, during and after their stay and providing valuable insights into guest preferences and sentiment, Guestfolio helps hotels build guest satisfaction and loyalty, ultimately increasing revenues.