"Telecom Expense Management on Your Terms" Earns Valicom Record High Client Satisfaction Scores
A winning combination of customized telecom expense management solutions and personalized service earns Valicom record high client satisfaction scores for first and second quarter 2010. - September 16, 2010
Valicom Reports a Continued Increase in Customer Satisfaction Scores
With the close of the first quarter of 2010, Valicom’s telecom audit teams are consistently delivering rewarding client experiences, earning them a record 3.79 client satisfaction score. The score is based on a four-point scale, with 4.0 being the best. The company has been measuring client feedback in eight areas since 1999, including professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value. - May 26, 2010
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