New Study: I3PI “Secret Shopper” Patients Improve Medical Care, Documentation, and Spending

Actors working for the Institute for Practice and Provider Performance Improvement, Inc. (I3PI) made undercover visits to New Jersey doctor’s offices to gather information about how doctors treated common conditions. Doctors substantially improved in the care they provided for smoking cessation, back pain, and depression, wrote more accurate notes, and spent less in treating diabetes and depression in their actual patients compared with other practices. - July 09, 2020

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