New Khoros Study Finds Brands Have More Time to Get Customer Service Right, But Face Greater Risk in Getting It Wrong
Khoros, a global leader in enterprise-level customer engagement software, today unveiled research that shows half of consumers are willing to give brands up to three hours to respond to their complaints on Twitter. Compared to data collected in 20131, this means brands now have 200% more time to... - July 07, 2020
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