Big Box Stores Offer More Smiles to U.S. Customers
Mass merchandising companies earn highest marks for friendly greetings in mystery shopping survey. - July 13, 2006
Service with a Smile is Alive and Well in North America
Worldwide research indicates that when it comes to offering a smile while welcoming the public into a place of business, North Americans have the edge over workers from Europe. - July 05, 2006
Car Repair Customers Prefer Substance Over Perks
Results from a nationwide survey indicate that reasonable pricing and quality service remain a high priority for America’s automotive repair shop customers. - May 08, 2006
Restaurants Order Up Mystery Shopping
Research Techniques Merge for Franchise Compliance. - March 25, 2006
Survey Finds that Old-fashioned Service Stations are a Part of History
According to a National Shopping Service survey, today’s motorists prefer a quick pit stop to the leisurely visits to old-fashioned service stations of yesteryear. - February 28, 2006
National Shopping Service Expands Global Presence
National Shopping Service established its presence in Mexico, China and the United Kingdom in 2005, while increasing its international coverage across five continents. - January 31, 2006