HCT Consulting Was Approached by a 350 Bed, Full-Service, For-Profit Health Care Provider with the Desire to Totally Revamp Their Case Management Department

The provider felt they were not staffed appropriately and were operating like a case management department “out of the 1980’s.” - September 12, 2008

A 275+bed Not-for-Profit Catholic Health Care Provider

A 275+bed not-for-profit Catholic health care provider contracted with HCT Consulting in order to perform an assessment on their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and to implement an action plan based on that assessment. This hospital was concerned that their first publicaly reported HCAHPS scores were below their direct competitor’s in every domain of the survey by an average of 8%. - September 05, 2008

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