Tampa, FL, September 17, 2008 --(PR.com
)-- On August 23, 2008, Universal Action Travel sitting Director Patricia Holguin announced that the company would be implementing electronic confirmation of their travelers confirmations, also known in the industry as E-packets. The packets started to arrive in travelers inboxes within 24 hours of such announcement for those traveling, and ever since feedback in regards to this technology has "been nothing but positive so far" Holguin said.
While the company has experienced compatability problems between the Microsoft XP and Vista versions with its PC users, this glitch have been already corrected and now all travelers will be able to view their reservations as they are processed and confirmed. "As with anything, there are always glitches at the beginning, but its flaws have been corrected and no problems have been reported since the adjustments were made."
The company that was established in 2006 has ever since been expanding its horizons in the North American and Canadian Markets. They have used technology advances to help them with their day-to-day operations and consider customer service to be the most important part of this business. "While technology can be helpful and do wonderful things in our industry, it comes down to customer service and being able to assist our travelers on a one-to-one basis." Holguin said. "In this industry, there is so much competition, that while anyone can offer a vacation destination, its the people on our corporation that make the difference."
Universal Action Travel will continue its expansions as the need arise for them, but its clear that people and travelers come first at the company. As mentioned in a previous release, as when asked where she sees the company in 5 years, Mrs. Holguin said, "The company will be guided by our customers and their needs; we are here to provide the public with good service, good accommodations, and above all, superb customer service, and by adding these additional locations for our travelers, its only a start. There is a lot of work ahead of us, and with our travelers by our side, we will see that all who travel with us are satisfied and will continue to travel with us for years to come." This still seems to hold true within the corporate headquarters of the company.
Universal Action Travel, Inc. can be reached at their corporate offices at 7211 N. Dale Mabry Hwy. Ste-200. Tampa, Florida 33614. 1-800-644-1648. Their office hours are Monday-Friday from 9am-5pm EST.