Charlotte, NC, November 06, 2008 --(PR.com
)-- The current credit crunch has forced businesses to scrupulously evaluate expenses and conserve cash while maintaining current customer service levels. Capital budgets aimed at maintaining service levels are shrinking rapidly and recording and quality monitoring systems that typically cost more than $1,000 per agent seat are being canceled at the risk of losing customers.
Canceling contact center initiatives may not be necessary when businesses consider using VirtualLogger for recording and quality monitoring. VirtualLogger is the first and most experienced hosted recording and quality monitoring provider. VirtualLogger gives contact centers powerful quality monitoring and recording tools without the upfront capital investment required by premise-based systems. With VirtualLogger, contact centers can customize service levels including choosing 100% or fractional recording, quality sampling, record-on-demand, screen capture, on-line evaluation, post-call surveys, and online coaching with an initial investments as low as $500 with monthly fees of $12 per agent. VirtualLogger’s software-as-a-service (SaaS) approach enables contact centers to adjust usage of the system suit to business demands so seasonal peaks or business slow-downs means that software service costs are always in proportion to the company’s business requirements.
VirtualLogger services are backed by the strongest warranty in the industry. All services are covered by the VirtualLogger “Satisfaction Guaranteed” service agreement, which insures that the services delivered meet or exceed client requirements. In addition, VirtualLogger understands that any expense must be cost-justified; the company offers a money-back guarantee for any system that fails to deliver a positive return on investment within three months of implementation.
“We value the economics and flexibility of the VirtualLogger service,” said Vickie Friece, Vice President of Zions Bancorp. “The VirtualLogger recording system is far more cost-effective than the alternative systems we've considered. While we haven't needed to use it, it's reassuring to know that we can cut our service costs if business swings affect the contact center. And further, if we need to upgrade of our phone system in the future, we know that VirtualLogger will keep pace with our systems and meet our new technology requirements without charging us for a new system.”
“Since the beginning VirtualLogger’s mission has been to eliminate the high investment barrier of traditional quality monitoring systems”, said Jim Veilleux, President of VirtualLogger. “With the economy in its current state, VirtualLogger’s approach is the ideal solution for contact centers that want to be start of the art without breaking the budget.”
To find out more about VirtualLogger, call 866-864-5376 or send an email to email@example.com.
About VirtualLogger. VirtualLogger LLC is the first and leading provider of contact center recording and quality monitoring on a hosted SaaS basis. VirtualLogger provides 100%, random and on-demand recording, screen capture, quality monitoring, analytics, post-call surveys and related technologies – all on a “pay as you go” basis. The VirtualLogger hosted model eliminates capital expenditures, greatly reduces technological and financial risk, increases return on investment and lowers total cost of ownership for contact center technology. With more than 300 million calls recorded over 12 years and two years on the INC 500 list, VirtualLogger has a proven track record of success.