VirtualLogger Solution Now Rated “Avaya Compliant”

VirtualLogger, a leading call recording and quality monitoring service provider today announced that its Call Recording Engine is compliant with Avaya Aura™ Communication Manager 5.2 with Avaya Aura™ AES 5.2 server from Avaya, a leading global provider of business communications... - April 01, 2010

Virtuallogger Emergency Recording Service Allows Call Centers to Continue Recording Calls When Their Recorder Has Failed

Today, over 90% of call centers record their calls, and more than 30% of their equipment is five years or older. That’s why VirtualLogger has announced VirtualLogger ERS™, an emergency call recording service to aid call centers whose recorders have failed. VirtualLogger is offering two levels of service – a free service that enables emergency recording on an as available basis, and a guaranteed availability service to paid subscribers. - March 16, 2010

VirtualLogger Announces Compliance with PCI DSS 1.2

VirtualLogger has upgraded its systems, policies and procedures and has certified to be compliant with version 1.2 of the Payment Card Industry Data Security Standards. With PCI DSS 1.2 certification, VirtualLogger helps call centers outsource compliance for call recording and screen capture data, allowing these clients to focus on other areas in their call center operations. - January 20, 2010

VirtualLogger Announces VirtualVault Security Enhancements for Call Centers (Comply with PCI and Other Security Requirements Without Significant Up-Front Expenses)

To help call centers with data security, VirtualLogger offers VirtualVault, a new program to satisfy PCI, HIPAA, ISO 27002 and other data security standards. VirtualVault removes the capital expense of security with built-in measures using a "Software as a Service" pay-as-you-go business model. The program includes 256-bit AES encryption, multiple levels of network protection, a highly-secure physical plant and other measures and covers call recording, screen capture, and related technology. - November 24, 2008

VirtualLogger Provides Technology Solution for Lean Economic Times (Contact Center Recording and Quality Monitoring for as Low as $12 Per Agent)

Although the current economic crisis is forcing many contact centers to cancel or postpone technology initiatives, hosted technology allows them to obtain powerful capabilities at lower cost and with less risk. VirtualLogger offers call recording, quality monitoring and related technology at a small fraction of the initial investment and allows contact centers to reduce usage and cost in response to business conditions. So contact centers keep their cash and reduce their risk. - November 06, 2008

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