The Washington Network Inc. Promotes Heather Crane to Vice President of Operations
The Washington Network Inc., a provider of computer networks and telephone systems for Washington-area businesses and associations, today announced the promotion of Heather Crane to vice president of operations. “Perhaps her most valuable asset is ability to understand our clients and their needs,” says The Washington Network President Rick Endres.
“Heather has been invaluable to our success. She’s a natural leader, and her role has naturally grown. We’re thrilled that she’s taking on these vital responsibilities,” said Rick Endres, president of The Washington Network.
Focus on service
“Perhaps her most valuable asset is ability to understand our clients and their needs,” Mr. Endres added. “She’s a strong advocate for client service. For companies that provide technology solutions to non-technical clients, it’s very easy to fall short on the human side. So we’re lucky to have a professional like Heather Crane who cares deeply about our clients and their success.”
“Unlike most of our staff, I’m not technical by training,” said Ms. Crane. “It’s helpful for our clients to have a point of view that goes beyond the technology. In the end, we’re really trying to help them achieve their goal, regardless of technical considerations.
“Technology is just a tool,” she notes. “There are two things we want it to do. We want to make individuals and teams more productive. And, in this environment especially, we want managers to get more for their money.”
A competitive advantage for clients
She adds, “If we can help our clients to be more productive than their competitors, and save them money at the same time – then we’re providing a real advantage.”
Ms. Crane, 28, joined The Washington Network in 2006 as marketing manager. She increasingly assumed a greater role as a client advocate, was elevated to marketing director, and has taken on additional supervisory responsibilities.
Before joining the company, Ms. Crane provided member services for an international labor organization.
Ms. Crane received a BA from American University, with a double major in Political Science and Commerce, Legal Institutions, Economics and Government (CLEG). She is active in the Alexandria Chamber of Commerce and the Technology Assurance Group’s Customer Advocate Program.
Specializing in workplace productivity:
About The Washington Network Inc.
The Washington Network Inc., in Alexandria, Virginia, provides and maintains computer networks and telecommunications systems, with a focus on increasing its clients’ workplace productivity. Its clients include businesses and associations in Washington, DC and Northern Virginia, particularly those with limited or no dedicated IT staff.
A member of the Northern Virginia Technology Council and Alexandria Chamber of Commerce, The Washington Network has been honored as the Chamber’s Professional Service Business of the Year.
In 1995, The Washington Network was among the first to integrate workplace telephone systems with computer networks and databases. Today the company implements fully converged solutions that include complete computer and telecommunications services. These include flat-rate managed network services that utilize remote monitoring and preventive maintenance, and advanced business productivity applications such as Customer Relationship Management software and teleconferencing.
The Washington Network is located at 30 S. Quaker Lane, Alexandria VA, 22314. For more information on The Washington Network, call 703.212.7100, or visit www.WashingtonNetwork.com.
703 212 7100